Operations Coordinator (Systems & IT)

About ExeQut

ExeQut is an IT consulting, cybersecurity, and digital transformation firm headquartered in Lanham, MD, with delivery operations across the US and the MENA region. Since 2014, we have delivered 165+ projects across federal and public sector, healthcare, financial services, and enterprise clients. Our practice areas include AI and Machine Learning, Cloud (AWS), Cybersecurity (IAM, PAM, Zero Trust), Data and Analytics, Application Modernization, and Digital Transformation. Our tagline: Where Action Meets Impact.

Position Summary

ExeQut is hiring a proactive, technically capable, and dependable Operations Coordinator – Systems & IT to support the company's day-to-day operations, with a focus on internal systems, employee access, devices, and technology-related processes. You will make sure employees have the tools and access they need, keep records accurate, and look for ways to improve operational efficiency. This role does not initially require direct people management. It does require strong coordination, initiative, technical judgment, and follow-through.

What You Will Do

• Support day-to-day operational tasks, employee requests, and administrative coordination
• Manage routine account setup and access permissions, and remove access during offboarding
• Coordinate laptop procurement, delivery, returns, and asset tracking
• Manage software subscriptions, licenses, and employee access to internal tools
• Support routine IT troubleshooting and device management
• Maintain operational and IT-related documentation, records, and procedures
• Coordinate with vendors on general operational and technology-related requests
• Assist with operational follow-ups and ensure requests are tracked through to resolution
• Identify opportunities to improve workflows, automate tasks, and reduce manual processes
• Support the company's path to ISO certification by preparing documentation, collecting audit evidence, and helping implement the controls identified in gap assessments
• Escalate complex technical issues and security-sensitive decisions when needed

Required Qualifications

• 2–3+ years of experience in IT support, IT operations, systems administration, or a technical operations role
• Hands-on experience managing user accounts, access permissions, devices, and software licenses
• Knowledge of ISO certification requirements and processes, or experience supporting a company through ISO certification
• Bachelor's degree in IT, computer science, information systems, or a related field preferred, but not required with relevant experience

Preferred Qualifications

• Hands-on experience implementing ISO controls and preparing audit evidence
• Experience with device management, helpdesk tools, or workflow automation
• IT certifications such as CompTIA A+, Security+, or ITIL Foundation

Soft Skills & Work Expectations

• Strong communication, organization, problem-solving, and follow-up skills
• Able to explain technical issues clearly to non-technical colleagues
• Detail-oriented, resourceful, and comfortable managing multiple priorities at once
• Good judgment, confidentiality, accountability, and ability to work independently with limited supervision
• Professional fluency in written and spoken English; Arabic preferred but not required
• Comfortable coordinating across operations, HR, finance, and leadership teams

Work Timings

• Regular overlap with U.S. Eastern Time business hours required
• Generally, Monday–Friday, with approximately 4–6 hours of daily overlap between 9:00 AM and 5:00 PM ET
• Occasional flexibility required for urgent requests, meetings, or project deadlines

Role Type: Full-Time
Location: Remote (aligned with US Eastern Time overlap)

If you're someone who thrives on bringing order to complexity, owns things through to completion, and enjoys keeping a growing organization running smoothly, we'd love to have you on board — let's build something great together!