Operations Coordinator

The Operation Coordinator processes and/or reviews more complex transactions of a Human Resources (HR) nature in accordance with the established policies and procedures within the Human Resources Talent Enablement Center (TEC) with limited supervision.  The Operation Coordinator has proven experience and abilities to provide coaching to less experienced team members.

The opportunity

• Performs duties and responsibilities with limited supervision in accordance with established policies and procedures
• Processes and/or reviews more complex transactions of a Human Resources nature
• Performs detailed reconciliation and balancing of HR transactions. 
• Escalates questions and/or discrepancies
• Is proactive in contacting field members of the EY Recruiting or Talent Team, other EY personnel and external parties regarding processing issues as appropriate
• Identifies and proposes solutions on transaction issues to leadership
• Prepares, contributes and may run reporting as directed
• Meets production volume and quality standards as outlined by department management
• Assists with special projects as requested

Your key responsibilities

• Respond to internal and external customer needs and inquiries by analyzing the activity and performing necessary and appropriate actions to reach resolution, including non-routine inquiries.
• Use proven judgment and experience in applying concepts and guidelines; follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and proposes solutions for barriers to leadership

Skills and attributes for success

• Knowledgeable and ready to take ownership for recruitment and improving our processes.
• Naturally curious, ready to learn and have a genuine passion for improvement.

To qualify for the role you must have

• High school diploma or equivalent work experience
• Approximately 1-3 years related experience preferred
• Ability to research, analyze, interpret, and document transactions and issues with minimal supervision, following standard TEC procedures

• Understands the expectations of customers and delivers service that exceeds customer’s needs within department guidelines
• Effective verbal and written communication skills
• Anticipate clients’ needs, identifies and resolves issues that impact the delivery of quality service

Ideally, you’ll also have

• Knowledge and application of immigration related recruitment
• Flexibility to adapt to changing business situations
• Strong presentation, researching, and change management skills
• Aptitude for learning new technologies extemporaneously
• Specific knowledge of HR functions preferred

This job description is intended as a guide to reflect the principal functions of the job.  However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager.  Further, the job description is subject to change at the discretion of management.

What we offer you
At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.  The base salary range for this job is: 
• • New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $49,800 to $82,200
  • Bay Area California offices – $51,900 to $85,600
  • All other offices locations in the US, including Sacramento – $41,500 to $75,300 
• Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.  In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.                                              

• To make the most of your application experience, please limit yourself to two applications within a six-month period.
• EY accepts applications for this position on an on-going basis.
• For those living in California, please click here for additional information.
• At EY, our values set the foundation for how we work and the behaviors we expect of our people. Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment.

EY  |  Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.  

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process,  please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.