Operations Coach, Franchise Performance
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AI Summary
Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.
Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.
Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.
Performance matters. We take pride in it. We own it. We show up for one another and for our communities.
Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.
JOB DESCRIPTION:
We are looking for an Operations Coach to partner directly with 1-800 Radiator franchise owners and help them improve business performance through data-driven insights.
This is not a traditional analytics role. While you’ll work with data and reporting, your primary focus is helping operators understand what’s happening in their business, why it’s happening, and what actions to take next.
You will act as a trusted advisor to franchisees, turning complex data into clear, actionable recommendations that drive revenue growth, profitability, and operational improvement.
How you will Own It:
Partner with franchise owners to analyze performance and identify opportunities to improve sales and profitability
Translate reports, KPIs, and dashboards into simple, actionable insights
Lead performance conversations and help operators prioritize the right actions to drive results
Identify trends, gaps, and best practices across the network
Support and enhance reporting where needed, focusing on clarity and usability over complexity
Collaborate with internal teams (Operations, Finance, Analytics) to align on key initiatives and performance drivers
What you’ll Bring:
Strong analytical mindset with the ability to interpret data and connect it to business outcomes
Exceptional communication skills — able to explain complex concepts in a clear, practical way
Comfortable working directly with operators and influencing decisions
Proficiency in Excel; Experience with SQL and Python; familiarity with BI tools (Qlik, Tableau, Power BI) is a plus
Ability to balance data, business judgment, and real-world operational constraints
Added Fuel if you have:
Thinks like an operator, not just an analyst
Can turn data into a clear story and action plan
Naturally curious and focused on solving business problems
Enjoys working in a fast-paced, team-oriented environment
This is a high-impact position with direct visibility into franchise performance. Your work will directly influence how operators run their business and drive measurable results across the network.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
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Position Location:
CaliforniaCompensation Range:
$66,500.00 - $118,800.00Compensation Frequency:
AnnualBase pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com
Get early access to 50% of your earned wages at any time through our myFlexPay program.
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