Operations and White Glove Program Analyst

GovCIO is currently hiring for a Program Operations and White Glove Analyst who provides high-level operational and administrative support across multiple programs and teams supporting the VA. This role is responsible for coordinating program deliverables, supporting executive and client-facing reporting, maintaining accurate program documentation and resource tracking, and ensuring operational activities are executed efficiently and effectively. The ideal candidate is highly organized, detail-oriented, proactive, and capable of managing multiple priorities in a fast-paced government contracting environment. This role is fully remote. 

Program Operations Support

• Coordinate and manage weekly, monthly, and quarterly deliverables to ensure timely and accurate submission of program documentation, reports, and operational materials.

• Proactively collaborate with Program Managers and Partner Managers to ensure program information, staffing data, reporting metrics, and operational documentation are accurate, complete, current, and aligned with program requirements.

• Facilitate travel coordination and approval processes by collaborating with the VA COR and internal stakeholders.

• Track, monitor, and ensure completion of required TMS training courses for team personnel to maintain compliance standards.

• Maintain and update SharePoint, Airtable, and other tracking systems to support accurate recordkeeping, resource management, reporting, and team collaboration.

• Assist in drafting Level of Effort (LOE) documents, administrative documentation, operational communications, and other program support materials as needed.

• Support staffing coordination and personnel tracking activities to ensure program data and records remain current and accurate.

• Provide cross-functional program support by adapting to evolving team needs and contributing to special projects, operational initiatives, and process improvement efforts.

White Glove Support Responsibilities

• Maintain and manage executive-level “white glove” schedules, deliverables, and reporting timelines to support leadership and client-facing operations.

• Update financial, operational, and staffing presentation materials to ensure accuracy, consistency, and timely distribution.

• Review, revise, and maintain current organizational charts and staffing documentation across supported programs.

• Publish and maintain updated files, reports, and presentations within designated repositories, SharePoint sites, and collaboration platforms.

• Ensure high-visibility deliverables and executive materials are professionally formatted, accurate, and aligned with organizational standards.

• Coordinate closely with Program Managers and Partner Managers to validate reporting information, staffing updates, and operational data prior to distribution.

• Attend meetings, capture detailed meeting notes, document action items and decisions, and track follow-up activities to ensure timely completion and accountability across teams and stakeholders.

• Provide responsive, detail-oriented support for executive requests, priority deliverables, and time-sensitive operational initiatives.

Required Skills and Experience

• Bachelor’s degree or equivalent combination of education and relevant experience.

• 3+ years of experience in program coordination, administrative support, operations support, or project management support.

• Experience supporting government contracts and/or federal clients preferred.

• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.

• Excellent written and verbal communication skills.

• Proficiency with Microsoft Office Suite, including PowerPoint, Excel, Word, and Outlook.

• Experience using SharePoint, Airtable, or similar collaboration and tracking platforms.

• Strong attention to detail and commitment to accuracy and quality.

• Ability to work independently while collaborating effectively across teams and stakeholders.

Preferred Skills and Experience

• Familiarity with TMS training compliance tracking.

• Experience preparing executive-level presentations and operational reporting materials.

• Ability to manage sensitive information with professionalism and discretion.

• Experience supporting fast-paced government or client-facing operational environments.

Clearance Required:  Ability to obtain and maintain a Suitability/Public Trust clearance.

Core Competencies

• Organizational Excellence

• Attention to Detail

• Communication and Collaboration

• Customer Service Orientation

• Problem Solving

• Adaptability and Flexibility

• Time Management

• Operational Coordination

• Teamwork and Relationship Management

• Executive Support and Professionalism