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AI Summary
The role involves managing day-to-day operations for an electrical services business, including technician scheduling and job administration via simPRO. Key tasks include handling customer inquiries, issuing invoices, and tracking materials and supplies.
This is a remote position.
We are looking for a highly organised and proactive Operations & Admin Assistant to support the day-to-day operations of a busy Australian electrical services business. This is a full-time, work-from-home role for a Philippines-based professional with strong experience in administration, customer service, scheduling, and invoicing.
You will play a key role in managing job administration, coordinating technician schedules, following up on quotes and invoices, and providing exceptional support to customers and the internal team. Previous experience using simPRO or a similar job management system is highly preferred.
Key Responsibilities
- Answer incoming calls and provide professional customer support when required.
- Monitor and manage shared email inboxes, enquiries, and job-related communications.
- Follow up on outstanding quotes to help convert them into confirmed bookings.
- Follow up on overdue invoices in a professional and timely manner.
- Prepare and issue invoices and create work orders for completed jobs.
- Coordinate technician schedules, job bookings, and dispatch using simPRO.
- Prepare reports and assist with job documentation and compliance requirements.
- Order and track materials, supplies, and equipment from suppliers.
- Monitor stock deliveries and follow up on delayed orders or returns.
- Maintain accurate job records and support the smooth day-to-day operation of the business.
Requirements
Qualification Criteria
- Minimum 2–3 years of experience as an Admin Assistant supporting an Australian trade, electrical, construction, or similar service-based business.
- Previous experience using simPRO or a similar job management software is highly preferred.
- Strong administrative, scheduling, and customer service experience.
- Excellent written and spoken English with a professional phone manner.
- Confident communicating with customers, suppliers, and internal teams.
- Highly organised with strong attention to detail and the ability to manage multiple tasks.
- Experience following up on quotes and outstanding invoices is an advantage.
Work Environment & Expectations
While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.
✅ This role requires:
• Discipline and commitment to set working hours (strict shift times, not flexible)
• Use of time tracking software during work hours
• Active participation in team and client calls with your camera ON
• Consistent availability and responsiveness throughout your shift
• Treating this as a long-term, full-time job—not a side gig or freelance task
⏱ Payroll is processed bi-monthly.
We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.
Benefits
1. Monthly Salary: Php35,000
2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippines public holidays
4. Probation: 6 months and after Probation
10 days annual leave credits
5 days of sick leave
5. HMO offered after 6-months probation
6. Eligible for 13th Month Pay after 30 days
7. Annual Salary Review
8. Laptop provided after 30 days
9. Permanent work-from-home role. You will have to use your own internet.
10. SHIFT TIMES: 7 AM to 4 PM Philippine time, Monday to Friday
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