OPC Telesales

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence—where your work helps create memories that last a lifetime.

The primary function for the OPC (Off Premises Contact) agent to engage potential customers to attend a 90-minute virtual timeshare sales presentation.

Duties

Key Responsibilities:

•  Receive Inbound calls from potential customers and engage to book them to attend a 90-minute virtual sales presentation.
• Start conversations to generate interest in timeshare presentations.
• Explain the benefits of attending a timeshare presentation, such as free gifts, discounted vacation packages, or incentives.

Qualify Leads:

• Screen potential clients to ensure they meet specific qualification criteria (e.g., income level, age, marital status) before inviting them to a presentation.
• Ask questions to assess a prospect’s interest in vacationing, travel preferences, and openness to timeshare ownership.

Provide Information:

• Answer questions regarding the timeshare program, vacation options, and the presentation process.
• Provide details about promotional offers, incentives, and any gift packages available for attending a presentation.

Book Appointments:

• Manifest the invites using SAM’s system by entering all contact information and package details per each guest invite.
• Maintain a tracking log of documents entered (e.g. customer ID).
• Complete daily minimum document entry requirements for department.
• Schedule appointments for potential clients to attend timeshare presentations.
• Ensure all necessary details (e.g., date, time, location) are communicated clearly.
• Maintain an accurate log of leads and appointment times.

Incentivize Attendance:

• Manifest the invites using SAM’s system by entering all contact information and package details per each guest invite.
• Provide and explain the rewards (e.g., free accommodations, gift cards, vacation vouchers) clients will receive for attending the presentation.
• Ensure that all promotional material and incentives align with company policies.

Meet Sales Targets:

• Meet or exceed lead generation and booking quotas as set by management.
• Strive to increase the number of qualified prospects attending timeshare presentations.

Maintain Professionalism:

• Represent the company in a professional and courteous manner at all times.
• Handle objections and rejections with a positive attitude and persistence.

Collaborate with Sales Team:

• Communicate regularly with the timeshare sales team to ensure they are well-informed about upcoming presentations and the clients who will be attending.
• Provide feedback on lead quality and presentation attendance rates.

Associate degree (A.A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.