Online Sales Consultant

The Online Sales Consultant (OSC) serves as the first point of contact for prospective homebuyers and real estate agents, responding to inbound phone calls, emails, web, and chat inquiries. This role qualifies and nurtures leads, providing a best-in-class customer experience while directing prospects to the appropriate Designated Selling Area (DSA). The OSC acts as a liaison between online prospects and on-site sales teams, driving engagement and supporting the overall sales process.

Key Responsibilities

The Online Sales Consultant is responsible for:

• Responding to all internet, phone, and chat inquiries promptly:
• Internet leads within 1 hour of receipt
• Phone inquiries within 1 hour of initial contact
• Chat inquiries in real time during business hours
• Engaging prospective buyers by:
• Building rapport and conducting effective discovery
• Educating on energy-efficient features, community amenities, and product offerings
• Presenting floor plans, customization options, and unique selling points
• Managing and nurturing leads using Salesforce:
• Maintaining consistent follow-up to drive engagement
• Executing targeted email drip campaigns
• Tracking interactions and progressing leads through the sales funnel
• Scheduling initial appointments between prospects and on-site Sales Counselors
• Supporting real estate agents, including assistance with unaccompanied tours (e.g., Supra, ShowingTime)
• Executing outbound call campaigns to promote:
• Grand openings
• Sales and realtor events
• Model releases and other community updates
• Maintaining strong collaboration with on-site Sales Counselors through:
• Regular communication
• Participation in training sessions and sales meetings
• Partnering with Marketing to ensure accuracy of online content and lead generation efforts
• Maintaining expertise in:
• Community details (size, phases, location, surrounding amenities)
• Product knowledge (plans, features, pricing, warranties)
• Competitive positioning and market trends
• Delivering an exceptional customer experience at all stages of the interaction
• Following established workflows to ensure consistent, high-quality lead management

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Education

• High school diploma required
• Some college coursework or Bachelor’s degree preferred

Experience

• Experience in internet sales, inside sales, marketing, or lead generation preferred
• Real estate license required where applicable
• License must be active or inactive under the Meritage Homes Division brokerage

Technical Skills

• Proficiency in Microsoft Office (Outlook, Teams, Word, Excel)
• Experience with CRM systems (Salesforce preferred)
• Ability to manage web-based tools and content updates

Skills & Competencies

• Strong verbal and written communication skills
• Professional and confident phone presence
• Excellent interpersonal and relationship-building abilities
• Ability to engage and adapt to various customer personalities
• Strong objection-handling and closing skills
• Customer-focused mindset with persuasive presentation ability
• Highly organized with attention to detail
• Self-motivated and self-starting team player able to collaborate cross-functionally

Additional Requirements

Travel   Occasional travel to communities or events as needed

Work Environment and Schedule

• Remote, home-based position
• Dedicated workspace free from distractions
• Ability to accommodate dual-monitor setup (27” screens)
• Reliable high-speed internet required
• Schedule varies by division
• Weekend availability required to support national operations
• Primarily standard business hours 8:30am – 5:30pm w hour lunch, with flexibility for early/late shifts

Are you looking for an incredible career opportunity? Then Meritage Homes is the place for you!  From the homes we build to the careers we offer, we are focused on delivering a Life.Built.Better.®.  Meritage is committed to building energy-efficient and affordable entry-level and first move-up homes across the US. We are looking for candidates who are excited about furthering their careers, as well as bringing their authentic self every day to be part of an inclusive organization. Meritage was certified a Great Place To Work for a second year in a row, and is currently ranked on Fortune’s Best Workplaces listings in the categories of Construction, Women and Parents. Meritage has delivered over 200,000 homes in its 40-year history, and has a reputation for its distinctive style, quality construction, and award-winning customer experience. Meritage is looking for professionals who are self-starters and want to help our organization grow by providing new and innovative ideas. 

When joining Meritage Homes, you and your career can benefit in several ways, including:

• A work environment that encourages creativity and innovative ideas from every level
• An organization that lives by its core values everyday
• Team atmosphere where every individual is considered a vital asset
• State of the art technology to provide an optimal working environment
• A competitive pay structure
• Strong benefits
• Flexibility in work-life integration
• Team-oriented environment where all individuals play an integral role in the company
• Opportunity to further your career in a growing national organization
• Maintain a competitive drive to be the best