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We are looking for a motivated and customer-focused individual to join our New Business team. In this role, you will be the first point of contact for new business prospects, building genuine relationships and helping customers feel confident and safe to trade with us. You will play a key part in shaping the customer experience, working collaboratively across teams to ensure Trade Nation’s values are reflected in every interaction.
This is a commission-based role, your earnings will reflect your performance, giving you the opportunity to significantly increase your total compensation.
Who we are
Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and a fairer approach to trading.
Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.
Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.
Our commitments to each other
We have each other’s backs
There when we need each other the most.
We challenge each other
Be more creative, more curious, more bold
We thrive together
Taking our work to the next level
We form strong bonds
Through team building and social events
We don’t judge
Instead, we teach and are open to learning
We step up
Taking ownership and supporting each other to do the same
Responsibilities
- Consistently deliver against KPIs including call volumes, talk time, and conversion rates, meeting and exceeding monthly targets
- Stay informed on global financial markets and macroeconomic trends, confidently discussing relevant developments with customers to build credibility and trust
- Cultivate exceptional, long-term relationships with customers, ensuring every interaction leaves them feeling valued, supported, and confident to trade
- Develop a thorough understanding of the regulatory framework governing financial trading, applying this knowledge to ensure all activity remains compliant and aligned with industry standards
- Maintain accurate and up-to-date records across all key platforms, including HubSpot CRM, Microsoft Excel, SharePoint, and Outlook, upholding a high standard of data integrity
- Effectively manage and diversify across multiple lead sources to maximise pipeline coverage and new business opportunities
- Work cross-functionally with colleagues across departments - including Marketing, Product, and Compliance - to support brand growth and deliver a consistently outstanding customer experience
- Demonstrate the ability to work autonomously, managing your own workload and priorities, while actively contributing to team performance and shared goals
Requirements
- Fluency in speaking and writing in English as well as one other language from the following: Portuguese, Polish, or German
- Experience using CRM systems
- Experience working in a KPI-driven environment
- Experience working in a financially regulated environment
- Excellent communication skills, strong attention to detail and a service mindset to support our clients in the demanding, real time environment of online trading.
- Well organised with good time management skills, able to take proactive action when necessary
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