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The Network Technician provides front-line support by managing support tickets and offering generalized network guidance to partners. Responsibilities include performing tier 1 configuration changes, maintaining system documentation, and executing firmware updates on remote client systems.
The Network Technician will report to the Technical Services Manager and is responsible for providing front line support through ticket creation and generalized network guidance. The candidate must be comfortable working in a fast-paced environment that is goal-oriented and emphasizes accountability for delivering results. The position will require someone who can provide exceptional written and verbal communication skills, with the ability to convey complex information clearly.
JOB DUTIES:
Open tickets or respond to support requests from our partners within defined SLAs.
Apply basic tier 1 configuration changes to remote client systems – wireless access points, switches and firewalls.
Maintain documentation of existing systems as changes are made.
Perform firmware updates on remote client systems.
Escalate support requests to Tier 2, or reroute to the correct team as needed, with detailed notes regarding the initial request and actions taken.
YOU MUST HAVE:
1+ years of networking experience or current Network+ / PCNA or equivalent certification.
Novice level understanding of Layers 1-3 of the OSI Model.
Novice level understanding of wireless local area networks.
Experience supporting customer environments in a helpdesk/support capacity.
Ability to manage multiple tasks and prioritize effectively.
Consistently demonstrates professionalism.
Written communication
Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization
Verbal interactions
Personal presentation
Availability nights/weekends as needed
WE VALUE:
Residential custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4
Proficient in Microsoft Office Suite
Outlook for email and calendar management
Word for document creation and formatting
Excel for basic data analysis and organization
ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com.
You can find out more about how the talent community works here: ADI Talent Community Terms. Our recruitment privacy notice ADI - Recruitment Privacy Notice describes in more detail how we process your personal data and how you can exercise your personal data rights.
ADI is an equal opportunity employer. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. ADI complies with applicable equal employment laws in all countries where we do business.
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