Network Operations Technician

Description

Tillman FiberCo is building a 100% fiber network to support the next generation of broadband services. Tillman FiberCo is a portfolio company of Tillman Global Holdings, a holding company focused on building premier digital infrastructure businesses globally.  We have an incredible opportunity for a Tier 1 Network Support Technician. 

Schedule: This is a Non-Exempt Back-End Day Shift position working every other Wednesday, plus Thursday, Friday, and Saturday from 8:00 AM–8:00 PM. 

Requirements and Responsibilities:

• Monitor, alert, and report on system and infrastructure health
• Open, review, resolve, manage, close support tickets.
• Perform troubleshooting steps to triage, investigate and mitigate system issues.
• Handle phone calls from customers while on shift.
• Work within ticket system to track issues to resolution.
• Respond to Network Maintenance notifications by creating Maintenance Tickets
• Escalate events based on established operational policies.
• Provide customer support and appropriately respond to customer needs.
• Act as a liaison between Vendors for open vendor support requests
• Execute complex support tickets/tasks with the supervision/help of a Systems Engineer and/or Support Engineer.
• Other Duties as defined my Management.

Requirements

Basic Requirements:

• High School/GED (Required)
• Basic understanding of IP and FTTX networks
• Experience with Microsoft desktop operating systems
• Experience with Office 365
• Ability to research solutions to various issues on web sites or using other technical sources.
• Ability to communicate effectively.
• Ability to Prioritize multiple tasks effectively.
• Ability to work in a fast-paced environment.
• Ability to work independently and in a team environment.

Preferred Requirements:

• Microsoft, A+, Network+ CCNA certifications PREFERRED.
• 2 Year Degree in a technical field (Preferred)
• Bilingual (English/Spanish Preferred)

As a growing company, we are committed to attracting and developing the absolute best talent by offering a workplace where results are recognized and rewarded. We offer a terrific opportunity for you to grow:

• Challenging, rewarding career within a growing company, backed by a global investor and owner of digital infrastructure assets.
• Competitive Salary
• East Coast based company (will work on EST time)
• Direct Hire Opportunity
• Collaborative environment, with on-the-job training and mentorship opportunities
• Competitive benefits and wellness package, including medical, dental and vision coverage.
• 401k plan with company match
• Generous PTO and 11 holidays annually
• Paid parental leave.
• Employee Recognition Program