National and international Process Redesign Consultant,UNICEF -Uganda/Kampala Operations section,Remote work, 11.5 Months 596885

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to [insert tagline Taglines for Branded V x A.doc]

How can you make a difference?

The consultant will strengthen Uganda Country Office  capacity in process design, process flowcharting, and process information management, while producing a coherent digital suite of practical guidance for all staff.

The assignment is temporary and deliverable-based. It will result in defined products, including an agreed process inventory and prioritisation framework; redesigned and validated process guidance; capacity-building resources; a fit-for-purpose SharePoint process-guidance environment; selected workflow automations and status dashboards; and a sustainable governance and handover model.If you would like to know more about this consultancy, please review the complete Terms of Reference here:  TMC0007687 external tor.pdf

To qualify as an advocate for every child you will have...

       QUALIFICATIONS / SPECIALIZED KNOWLEDGE / EXPERIENCE/ COMPETENCIES (CORE/TECHNICAL/FUNCTIONAL) / LANGUAGE SKILLS REQUIRED FOR THE ASSIGNMENT  

Minimum Qualifications required:Bachelors:An advanced university degree (Master’s or equivalent) in business process management, business administration, operations management, industrial engineering, service design, information systems, organisational development, project management, change management or another relevant field. A first university degree combined with additional relevant professional experience may be accepted in lieu of an advanced degree.

Years of Experience/ Knowledge/Expertise/Skills required:

Work Experience:

• A minimum of 5 years of progressively responsible professional experience in business process analysis, process redesign, operational excellence, service design or a closely related field.

Language Requirements:

Excellent written and spoken English and strong stakeholder engagement, facilitation and documentation skills.

Knowledge/Expertise/Skills:

• Strong command of process-mapping notation and tools, user-centred design, service blueprinting, lean improvement, root-cause analysis, internal controls and continuous improvement.

• Ability to translate complex policy and procedural requirements into clear, practical user guidance without changing authoritative requirements.

• Strong analytical, facilitation, writing, visual communication, collaboration and stakeholder-management skills.

• Ability to manage multiple workstreams, maintain disciplined documentation and deliver high-quality products with limited supervision.

• Understanding of accessibility, data protection, information security, records management and governance considerations for digital process solutions.

• Demonstrated experience leading end-to-end process improvement assignments in complex, multi-stakeholder organisations, including current-state diagnosis, future-state design, testing, implementation and benefits measurement.

• Demonstrated experience developing user-centred process guidance, process maps, service blueprints, standard operating guidance, checklists and templates.

• Demonstrated experience designing or implementing SharePoint-based knowledge or process-information environments and Microsoft 365 workflow solutions. Practical experience with SharePoint, Microsoft Lists, Power Automate and Power BI is strongly preferred.

• Demonstrated project-management and change-management experience, including stakeholder engagement, risk and issue management, communications, training, adoption and handover.

• Experience facilitating cross-functional workshops and building the capability of process owners and users

Desirables:

• Experience with UN agencies, international development, government or another highly regulated environment is an asset.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Qualified candidates are invited to submit the following documents via the online recruitment portal, TMS (Talent Management System):

• An up-to-date TMS profile and curriculum vitae (CV)
• Cover letter
• A separate financial proposal (only acceptable in the format of the linked template)  TMC0007687 financial proposal.docx