Premium Client Care Specialist

About the Role

We are seeking attentive, highly organized individuals to join our remote team as Premium Client Care Specialist. This position centers on supporting clients who value thoughtful service, clear communication, and well-coordinated vacation arrangements.

You will help guide clients through the planning process by researching suitable options, organizing selected services, and making sure important details are handled accurately from beginning to end. Previous travel-industry experience is not required. Training and ongoing educational resources are provided.

Key Responsibilities

• Gather information about each client's travel preferences, destination interests, dates, budget, priorities, and special requests.
• Research quality resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation experiences using approved supplier resources.
• Assist with coordinating chosen services and keep confirmations, schedules, reservation details, and itinerary information organized.
• Maintain strong client communication by providing updates, answering routine questions, following up on outstanding items, and assisting with standard changes when needed.
• Review arrangements carefully for accuracy, track important deadlines, maintain detailed client records, and continue expanding destination and supplier knowledge.

What You Can Expect

• Fully remote opportunity with flexible part-time and full-time scheduling
• Structured onboarding and beginner-friendly training
• No previous professional travel experience required
• Continued team support and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to build premium client-service, communication, research, and coordination skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition
• Qualifying travel discounts and industry-related benefits
• Collaborative virtual team environment

Qualifications

• Excellent written and verbal communication skills
• Professional, attentive, and client-focused approach
• Strong organization and attention to detail
• Ability to provide personalized and dependable support
• Comfortable researching and evaluating multiple options
• Able to manage several client requests, deadlines, and follow-up items
• Willingness to learn online tools, supplier systems, and new processes
• Strong follow-through and effective time-management skills
• Adaptable and resourceful when plans or client needs change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region