MuleSoft Support Engineer / MuleSoft Specialist
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AI Summary
The MuleSoft Support Engineer will provide Level 2 operational support by monitoring integration flows and troubleshooting API incidents. They will perform root-cause analysis and collaborate with development teams to implement fixes and ensure platform stability.
hort Role Description:
The MuleSoft Support Engineer will provide Level 2 operational and technical support for MuleSoft integrations and APIs. Responsibilities include monitoring integration flows, troubleshooting incidents, performing root-cause analysis, implementing minor fixes and enhancements, and collaborating with development and infrastructure teams to ensure platform stability and service continuity.
Required Skills:
- 2–4 years of experience with MuleSoft Anypoint Platform
- Experience with Mule applications, APIs and integration flows
- Knowledge of Anypoint Studio, API Manager and Runtime Manager
- Good understanding of REST and SOAP web services
- Experience with DataWeave, JSON and XML
- Knowledge of API-led connectivity and integration patterns
- Experience troubleshooting application, API and connectivity issues
- Familiarity with log analysis and monitoring tools
- Basic knowledge of Java, SQL and relational databases
- Experience with Git and CI/CD processes
- Understanding of incident, problem and change management processes
- Familiarity with ITIL-based support environments
- Good analytical and problem-solving skills
- Good English communication skills
- Ability to work independently and collaborate with development and infrastructure teams
Nice to Have:
- MuleSoft Developer or Integration Associate certification
- Knowledge of authentication technologies such as OAuth 2.0, JWT and TLS
- Previous experience in Level 2 application or integration support
- German Language
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