Roles and Responsibilities 

The Move Allocation Specialist is responsible for coordinating and assigning domestic household goods moves to appropriate service providers while ensuring accurate data management, policy compliance, and exceptional service delivery. This role serves as a key liaison between relocation counselors, moving providers, and internal stakeholders, overseeing move allocation, exception management, provider relationships, and operational performance tracking. The specialist maintains detailed records within company systems, supports quality and cost management initiatives, and helps ensure a seamless relocation experience for clients and customers.

Essential Functions and Responsibilities

% of time

(must total to 100%)

Description of Duty

70%

• Accept and assign newly assigned international (with a domestic component) and domestic orders to the proper provider
• Ensure that all customer contact information and contract terms are in the Focus application and update the system when needed
• Verify displayed policy level has HHG authorized. 
• Follow process to ensure appropriate allocation of moves to agents
• Assign autos into the FOCUS application noting service provider assigned
• Follow up with van line service providers to ensure all information regarding dates, estimates, weights and estimated costs are entered into the Focus Application as well as all exceptions
• Oversee the exception process and route to assigned approver monitoring 3rd party costs. Follow up to ensure timely approval or decline.
• Ensure explanatory notes are entered into the system for other SIRVA/Alliance team members.
• Work closely with account manager(s) representing the van lines to Sirva Relo
• Act as the primary liaison between the Relocation counselor and van line
• Respond promptly and accurately to a variety of inquiries via phone, email and messages.

20%

• Maintain distribution lists/counts to ensure proper allocation
• Make corrections or update the policy matrix in FOCUS matrix as they become available updating systems accordingly
• Provide regular updates to agents and operations on performance
• Work closely with network management and/or supply chain management to report on quality performance.

10%

• Responsible for relationship building and managing the non-SIRVA service providers to ensure account contract information is current, correct, and downloaded into the Focus application.
• Perform all other duties as assigned by supervisor to support business operations.                                                                                                                                          

Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)

Education/Certification Requirements

• High school degree or equivalent.
• At least two years of advanced education in a business field
• Associates degree or business diploma required (or equivalent experience).

Qualifications and Experience Requirements

• HHG Moving/relocation experience, especially operational knowledge
• Familiarity with shipping documents and operational processes
• Ability to work as part of a team, responsive to requests for information from agents and clients
• Excellent communication skills; ability to manage stressful situations and maintain a pleasant demeanor.
• Problem solving ability with attention to detail.
• Proficient PC skills and ability to learn new software.
• Fluent in Outlook, Word and Excel with strong data entry skills.
• Ability to prioritize workload.

WHAT SIRVA OFFERS

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture