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AI Summary
Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours
About Us
At OurAssistants, we connect U.S.-based property management companies with highly skilled virtual professionals who streamline operations and deliver exceptional resident experiences. We are committed to helping our clients build efficient remote teams while fostering a collaborative and growth-oriented work environment. Learn more at ourassistants.com.
About the Role
We are seeking a detail-oriented Move-In Coordinator to manage the move-in process for new residents across U.S.-based residential property portfolios. This role is responsible for ensuring every move-in is completed accurately and on time by coordinating lease documentation, resident communications, property readiness, and internal teams.
The ideal candidate has experience in U.S. property management, excellent organizational skills, and a customer-first mindset.
Key Responsibilities
Move-In Coordination
- Coordinate the end-to-end move-in process for approved applicants.
- Schedule move-in dates and ensure all requirements are completed before occupancy.
- Prepare and review lease agreements and move-in documentation.
- Collect required documents, payments, and signatures prior to move-in.
- Ensure utility transfer requirements and resident onboarding tasks are completed.
Resident Communication
- Serve as the primary point of contact for incoming residents throughout the move-in process.
- Send welcome emails, move-in instructions, and community information.
- Respond promptly to resident questions regarding leases, move-in procedures, and property policies.
Property Readiness
- Coordinate with maintenance and property managers to ensure units are move-in ready.
- Verify completion of inspections, cleaning, repairs, and key preparation.
- Report any delays or issues that may affect scheduled move-ins.
Administrative Support
- Maintain accurate records within the property management system.
- Update resident files, lease documents, and move-in checklists.
- Generate move-in reports and track upcoming move-ins.
- Ensure compliance with company policies and Fair Housing regulations.
Qualifications & Requirements
- Minimum 2 years of U.S. property management experience.
- Experience coordinating move-ins, leasing, or resident onboarding.
- Experience using AppFolio, Buildium, Yardi, Rent Manager, Propertyware, or similar property management software.
- Strong understanding of lease agreements and move-in procedures.
- Excellent customer service and communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage multiple move-ins simultaneously while meeting deadlines.
Additional Requirements
- Must be currently residing in the Philippines or Latin America.
- Must have a stable internet connection and a remote-ready workstation.
Compensation and Benefits
- Competitive salary based on experience.
- Permanent remote work setup.
- Professional development and career growth opportunities.
- Supportive and collaborative work environment.
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