Moderation Specialist

Mayflower is a technology company building large-scale entertainment products for a global audience. Our platforms serve millions of users worldwide and rank among the top-50 most visited websites globally. For more than 10 years, we've been creating reliable, high-performance solutions at the intersection of product, engineering, and entertainment.

The Moderation team is a rapidly growing team made up of passionate people from diverse backgrounds and cultures, whose main goal is simple: a clean & safe platform. Our 5 sub-teams work 24/7 to eliminate any kind of harm to ensure positive user experience.

As a Moderation Specialist, you would be contributing to this mission by reviewing user submitted content according to our guidelines.

Job Responsibilities

• Review user generated content according to our community guidelines with speed and quality;

• Investigate and resolve internal and external reports;

• Escalate relevant issues to the appropriate stakeholders and collaborate with others to ensure our products' safety.

You’ll thrive here if you have

• English mastery: Upper intermediate level (C1);

• Ability to work in different shifts and days, including the night shift and weekend (40h per week);

• Attentive to details and able to follow strict guidelines;

• Good interpersonal skills.

Can be a plus:

• Prior experience in a trust & safety field;

• Mastery of other languages.

Conditions

We know that great talent deserves great conditions, so here's what you can expect when joining us:

• Full remote work.

• Competitive compensation with a service contract.

• Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.

• An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.

• Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.

• Career growth in a fast-scaling project with opportunities to influence technical decisions.

• A culture of recognition: our peer reward program celebrates contributions from across the team.

Benefits are provided in accordance with the company’s policies and eligibility criteria.

Recruitment process

1. Screening questions;

2. Video Questionnaire (5 minutes);

3. Final interview (1 hour).

• vacancy_type: Customer Support & Moderation
• Experience shown on site: 1+ years of experience