Middle Contact Center Agent (Roadside Assistance)
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AI Summary
Annual gross salary range: Min. 17,130€ - Max. 20,243€ (depending on experience).
Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.
We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.
We are currently looking to grow our team with a Middle Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project.
Brief Role Description
Possible Tasks within this Role
- High school diploma or equivalent (mandatory)
- Minimum 2 years of previous work experience in as Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
- Native-level German or minimum C1 proficiency (mandatory)
- Fluent in English (mandatory)
- Availability to work in a shift-based schedule (mandatory)
- Familiarity with the automotive industry (considered an advantage)
- Experience using help desk software and remote support too
- Solid understanding of CRM systems
- Excellent communication and problem-solving skills
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