Microsoft 365 Solutions Engineer

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
 

Microsoft 365 Solutions Engineer (Collaboration, Automation & Copilot)

Location: Remote
Reports To: Manager, Collaboration & Automation

Position Summary

ZOLL is seeking a Microsoft 365 Solutions Engineer to drive collaboration, automation, and AI-powered productivity across our global organization.

In this role, you will own and enhance Microsoft 365 services including Teams, SharePoint Online, OneDrive, Exchange Online, Entra ID, Power Platform, and Microsoft Copilot. Working closely with Infrastructure, Security, End User Services, and business stakeholders, you will design scalable solutions, improve governance, automate processes, and support enterprise adoption of modern workplace technologies.

Key Responsibilities

Microsoft 365 & Collaboration

• Administer and optimize SharePoint Online, Teams, OneDrive, Exchange Online, Microsoft 365 Groups, and Entra ID.
• Lead platform configuration, lifecycle management, and feature rollouts.
• Provide advanced (Tier 3) support for complex platform issues.

Automation & Power Platform

• Design, build, and support solutions using Power Apps and Power Automate.
• Develop PowerShell automation to improve operational efficiency and security.
• Enhance and maintain existing workflows and solutions.

Copilot, AI & Governance

• Support deployment, governance, and adoption of Microsoft Copilot.
• Partner with Security and Risk teams on DLP, compliance, and identity management best practices.

Business Partnership

• Act as a trusted advisor to IT and business stakeholders.
• Translate business requirements into scalable technical solutions.
• Develop documentation, training, and adoption materials.
• Evaluate emerging technologies and contribute to the collaboration and automation roadmap.

Required Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of enterprise Microsoft 365 experience.
• Strong hands-on experience with SharePoint Online, Teams, OneDrive, Exchange Online, and Entra ID.
• Strong PowerShell scripting and automation skills.
• Experience designing and supporting enterprise collaboration solutions.
• Ability to work effectively with technical and non-technical stakeholders in a global environment.

Preferred Qualifications

• Experience with Power Apps and Power Automate.
• Power Platform administration, governance, and DLP experience.
• Experience with Microsoft Copilot or other Generative AI solutions.
• Knowledge of Microsoft Purview and compliance controls.
• ITIL Foundation certification.
• Microsoft certifications such as MS-102, PL-400, PL-900, or AZ-900.

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