Microsoft 365 & Copilot Studio Technical Specialist

 Posted 24 days ago
     
5-10 years experience
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AI Summary

Own and improve the Microsoft 365 and Copilot Studio environment by designing and managing AI agents and secure information architecture. Ensure the agency's systems are secure, scalable, and compliant with data privacy regulations.

KEY ATTRIBUTES

  • This role is responsible for owning and continuously improving Splendid Group’s Microsoft 365 and Copilot Studio environment.

  • You will bring hands‑on experience designing, building and managing Copilot Studio agents, and apply that capability within a secure, well‑governed Microsoft 365 environment.

  • You will act as a technical specialist and trusted internal advisor, ensuring our systems are:

  • Secure by design

  • Well‑structured and scalable

  • Practical for a fast‑moving agency environment

  • This is a hands‑on specialist role for someone who enjoys building, configuring, improving and taking responsibility for how things work in practice.

  • We’re looking for someone who is:

  • Comfortable working autonomously with clear accountability

  • Confident operating in enterprise‑grade environments

  • Pragmatic, curious and improvement‑focused

PRIMARY RESPONSIBILITES

Microsoft 365, Copilot & AI Enablement

  • Design, develop and maintain Copilot Studio agents to support internal operations and client‑related workflows

  • Configure Microsoft Copilot and Microsoft 365 to ensure appropriate, role‑based access to information

  • Establish clear guardrails for how Copilot and AI tools are used across the agency, balancing capability with responsible use

  • Act as a subject‑matter expert on Copilot capabilities, limitations and best‑practice usage

SharePoint, Information Architecture & Data Management

  • Own the structure, permissions and governance of SharePoint and OneDrive environments

  • Design and maintain logical, scalable information architecture aligned to how teams actually work

  • Ensure client data is appropriately segmented and protected through clear access controls

  • Maintain consistency and standards across sites, libraries and workspaces

Security, Privacy & Compliance

  • Implement and maintain baseline Microsoft 365 security and governance controls aligned to enterprise expectations

  • Apply practical approaches to PII, GDPR and client confidentiality requirements

  • Support identity and access management, including user roles and permissions

  • Proactively identify risks or improvement opportunities and recommend mitigation strategies

Standards, Documentation & Continuous Improvement

  • Define and document technical standards, conventions and governance principles in plain English

  • Maintain clear documentation for systems, configurations and decision‑making

  • Drive continuous improvement through regular review of tools, configurations and usage patterns

  • Provide guidance and support to internal stakeholders, acting as a calm and credible technical point of reference

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Technical Skills (Required)

  • Strong hands‑on experience with Microsoft 365 administration, including SharePoint, OneDrive, Teams and Entra ID (Azure AD)

  • Demonstrated, hands‑on experience with Copilot Studio, including designing, configuring and deploying agents in a production or business environment

  • Solid understanding of information security, access control and data governance principles

  • Working knowledge of PII and GDPR considerations in business environments

  • Ability to design solutions that balance security, usability and scalability

Professional Skills

  • Self‑starter mindset with a strong sense of ownership and accountability

  • Ability to operate as a trusted advisor to non‑technical stakeholders

  • Clear, confident communication and documentation skills

  • Structured, methodical approach to problem‑solving

  • Comfortable working in a remote, collaborative environment

Minimum Qualifications and Experience Required:

  • 3–6+ years’ experience in a technical, systems, IT or Microsoft 365‑focused role

  • Experience operating in enterprise or compliance‑aware environments

  • Demonstrated experience designing, configuring or maintaining secure Microsoft 365 environments

  • Proven experience building and operating Copilot Studio agents

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