For more than a half-century, the Arizona State Retirement System (ASRS) has provided retirement, health insurance and long term disability benefits to employees of the state, counties, municipalities, universities, community colleges, school districts and other political entities. We are a top performing benefit plan administrator with a solid reputation and sustainable plan design. Our organizational culture is based on the following principles; Professionalism, Results, Improvement, Diversity and Excellence. We believe in delivering service with PRIDE. Check out our webpage, www.azasrs.gov, to learn more about the ASRS.

MEMBER BENEFITS TEAM LEAD

Job Location:

Address: 3300 N. Central Avenue, Phoenix, Arizona 85012

Posting Details:

Grade: 21

Apply by Wednesday, August 28, 2026

Due to the high caliber of internal ASRS candidates, this opportunity is only open to current ASRS employees.

Job Summary and duties:

The Arizona State Retirement System is seeking a proactive individual with work experience in pension-related calculations to fill a lead role in Member Benefits.

Provide training, coaching, mentoring and feedback to Pension Calculations Specialists in conjunction with and support from the supervisor.
Participate in process changes and updates
Performs, reviews and validates complex calculations for ASRS benefits. This includes reviewing the calculation and processing elements completed by others to ensure accuracy, completeness, and proper payment of benefits.
Communicates with members, internal staff, and employers through all modes of communication.
Researches, analyzes and verifies information relating to members and beneficiaries, benefit payments, and member accounts following statute and legal determinations.
Ensures compliance with applicable federal and state legislation and Internal Revenue Service regulations.
Assists with cross divisional work, as assigned. Mentoring others.
Other duties as assigned as related to the position.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Knowledge, Skills & Abilities (KSAs):

Knowledge of the methods and techniques of automated financial/disbursement systems and databases
Knowledge of statutes, policies and procedures, and information systems pertaining to ASRS
Knowledge of IRS regulations with regard to payment and reporting of annuities and lump sum disbursements
Advanced analytical, mathematical, and problem-solving skills
Strong written and verbal communication skills
Attention to detail to process a high volume of varying calculations and reviews and meet multiple deadlines with a superior level of accuracy
Ability to work effectively independently and in team environment
Proactive in resolving complex issues and improving inefficiencies
Exercise a high degree of initiative and independence
Strong computer skills with emphasis on Excel and relational databases
Superior organizational skills in order to multi task and adapt easily to changing priorities
Proven ability to apply Arizona statutes to work process

Selective Preference(s):

The ideal candidate for this position will have:

Prefer one year of work experience calculating and reviewing benefits, pensions, or similar financial transactions
Prefer one year work experience calculating adjustments to individual account balances
Prefer Bachelor’s degree with an emphasis in math

Pre-Employment Requirements:

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Candidates selected for hire will be subject to a background investigation to include credit and criminal history.

Benefits:

The State of Arizona offers a comprehensive benefits package that includes:

Robust and affordable insurance plans (medical, dental, life, short-term and long-term disability options)
Tuition/Professional Certification monetary assistance
A top-ranked retirement program
10 paid holidays per year
Accrued vacation and sick days
An incentivized commuter club and public transportation subsidy program
Work-life balance supported by flexible work hours, telework, and Monday thru Friday work weeks
The opportunity to participate in deferred compensation, credit union membership, and a wellness program
Rewarding work that benefits the people of Arizona
Public Service Loan Forgiveness eligible employer
Opportunity for goal-based and spot incentives
Free covered parking

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Candidates selected for hire are required to participate in the Arizona State Retirement System pension plan.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602.677.2902. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Arizona Department of Administration

MEMBER BENEFITS TEAM LEAD