The Medical Virtual Assistant will manage insurance eligibility verification, referral processing, and prior authorizations for a pediatric therapy practice. They will also maintain electronic medical records in Raintree and provide administrative support to the clinical team.
This is a remote position.
Rockstar is hiring a full-time Medical Virtual Assistant on behalf of our client, a multidisciplinary pediatric therapy practice in Oregon specializing in physical therapy, occupational therapy, and speech therapy. This practice provides compassionate, family-centered care to children, and they are seeking a detail-oriented, reliable VA to support their administrative and insurance-related workflows. This role is ideal for someone with experience in medical administration, insurance processes, eligibility verification, or therapy-based clinical support. You will be an important part of ensuring families receive timely, organized, and accurate information related to their care.
Responsibilities:
Insurance & Eligibility Verification
Verify insurance eligibility for pediatric PT/OT/SLP services across multiple insurance portals.
Track annual and visit-based benefits, authorization requirements, and coverage limitations.
Update internal records and documentation with accurate insurance information.
Liaise with insurance providers to confirm coverage details and clarify benefit questions.
Referral Management
Manage incoming referrals from physicians and other healthcare providers.
Follow up on missing or incomplete referral information.
Ensure referral documentation is updated and accessible within the EMR system.
Track referral status and organize documentation required for scheduling or billing.
Authorization Coordination
Obtain pre-authorizations for therapy services when required.
Track authorization timelines, expiration dates, and usage of approved visits.
Notify the team proactively when re-authorizations are needed or nearing depletion.
Administrative & EMR Support
Maintain and update electronic medical records (Raintree) with insurance, referral, and patient administrative data.
Assist with therapist support tasks such as maintaining accurate patient records.
Monitor benefit tracking and help ensure compliance with payer requirements.
Support the administrative workload that contributes to staff overwhelm (benefits, referrals, authorizations).
Communication Support
Respond to internal team messages and calls, escalating issues as appropriate.
Communicate updates regarding benefits, referrals, or insurance requirements to the clinical and administrative teams.
Support workflows using Google Workspace and the practice’s insurance portals.
Requirements
Raintree EMR experience required.
Experience with insurance eligibility verification, referrals, or medical administrative work preferred.
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