Medical Virtual Assistant - Raintree EMR Required
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AI Summary
The Medical Virtual Assistant will manage insurance eligibility verification, referral processing, and prior authorizations for a pediatric therapy practice. They will also maintain electronic medical records in Raintree and provide administrative support to the clinical team.
This is a remote position.
Rockstar is hiring a full-time Medical Virtual Assistant on behalf of our client, a multidisciplinary pediatric therapy practice in Oregon specializing in physical therapy, occupational therapy, and speech therapy. This practice provides compassionate, family-centered care to children, and they are seeking a detail-oriented, reliable VA to support their administrative and insurance-related workflows.
This role is ideal for someone with experience in medical administration, insurance processes, eligibility verification, or therapy-based clinical support. You will be an important part of ensuring families receive timely, organized, and accurate information related to their care.
Responsibilities:
Insurance & Eligibility Verification
This role is ideal for someone with experience in medical administration, insurance processes, eligibility verification, or therapy-based clinical support. You will be an important part of ensuring families receive timely, organized, and accurate information related to their care.
Responsibilities:
Insurance & Eligibility Verification
- Verify insurance eligibility for pediatric PT/OT/SLP services across multiple insurance portals.
- Track annual and visit-based benefits, authorization requirements, and coverage limitations.
- Update internal records and documentation with accurate insurance information.
- Liaise with insurance providers to confirm coverage details and clarify benefit questions.
Referral Management
- Manage incoming referrals from physicians and other healthcare providers.
- Follow up on missing or incomplete referral information.
- Ensure referral documentation is updated and accessible within the EMR system.
- Track referral status and organize documentation required for scheduling or billing.
Authorization Coordination
- Obtain pre-authorizations for therapy services when required.
- Track authorization timelines, expiration dates, and usage of approved visits.
- Notify the team proactively when re-authorizations are needed or nearing depletion.
Administrative & EMR Support
- Maintain and update electronic medical records (Raintree) with insurance, referral, and patient administrative data.
- Assist with therapist support tasks such as maintaining accurate patient records.
- Monitor benefit tracking and help ensure compliance with payer requirements.
- Support the administrative workload that contributes to staff overwhelm (benefits, referrals, authorizations).
Communication Support
- Respond to internal team messages and calls, escalating issues as appropriate.
- Communicate updates regarding benefits, referrals, or insurance requirements to the clinical and administrative teams.
- Support workflows using Google Workspace and the practice’s insurance portals.
Requirements
- Raintree EMR experience required.
- Experience with insurance eligibility verification, referrals, or medical administrative work preferred.
- Strong understanding of insurance concepts: copays, deductibles, prior authorizations, benefit limits.
- Excellent organizational skills and high attention to detail.
- Ability to work efficiently, accurately, and independently.
- Strong written and verbal communication skills.
- Comfortable using Google Workspace (Gmail, Docs, Sheets, Drive).
Benefits
- Competitive salary commensurate with experience. Opportunities for professional development and growth.
- Work in a dynamic and supportive team environment.
- Make a meaningful impact by helping to build and strengthen families across the globe.
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