Medical Transcription

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Previous experience in an administrative, medical reception, or customer service role (experience within the healthcare or medical sector highly regarded)
• Good to have / Bonus: A background in Medical Education, Nursing, Physiotherapy, or a strong understanding of biology would be a significant advantage.
• Strong written and verbal English communication skills, with the ability to communicate clearly and professionally with patients, clinicians, and external stakeholders
• Exceptional attention to detail with the ability to detect discrepancies, errors, and incomplete information in medical documentation
• Sound understanding of confidentiality requirements and the ability to handle sensitive patient information in accordance with privacy regulations
• Strong organisational and time management skills, with the ability to prioritise tasks in a fast-paced environment
• Proficiency in Google workspace and confidence in learning and navigating medical practice management systems or CRM platforms
• Ability to work both independently and collaboratively within a team, demonstrating accountability and reliability
• Professional, empathetic, and patient-focused approach, with strong problem-solving skills and a commitment to delivering high-quality service
• Willing to work extended hours if necessary, especially if new tickets come in, including occasional hours on Saturdays and Sundays.

Core responsibilities:

• Receive, review, and accurately process incoming referral tickets in a timely manner, ensuring all required documentation is attached and correctly filed
• Thoroughly verify patient details, clinical information, provider information, and supporting documents for accuracy, completeness, and compliance with clinic standards
• Identify missing, inconsistent, or incorrect information and proactively amend documentation where appropriate or liaise with relevant parties to obtain clarification
• Serve as the primary point of contact for clients, clinics, medical practitioners, and other stakeholders, providing professional and courteous customer support via phone and email
• Respond to enquiries regarding referral status, documentation requirements, and general service information in a clear, empathetic, and solutions-focused manner
• Maintain accurate and up-to-date records within practice management systems, CRM platforms, and shared databases
• Escalate urgent referrals, clinical concerns, or complex administrative matters to the appropriate internal team members promptly
• Assist with broader administrative duties including appointment coordination, inbox management, reporting, and continuous process improvement initiatives

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

This is a remote position.