Medical Records Manager PACE

Care with Heart. Work with purpose.

Join Volunteers of America National Services as the Medical Records Manager. This is more than a job! It’s a paid opportunity to serve others, live our mission, and make a meaningful impact in a healthcare setting. As a compassionate organization, we’re dedicated to serving others and fostering an environment where both our residents and team members thrive. If you’re ready to grow your career while making a difference, we’d love to connect with you.

Volunteers of America National Services is a subsidiary of the Volunteers of America parent organization and proudly Great Place to Work® Certified for 8 consecutive years.

Location: Remote

Pay Range: $92k - $98k annually, based on previous work experience.

Schedule: Monday - Friday 8am - 5pm *This is a fully remote position. Occasional weekends and travel may be required.

Why You'll Love It Here:

• Supportive, caring leadership that truly values your voice
• A positive, team-oriented environment where you can rely on one another
• A beautiful, welcoming campus you’ll enjoy coming to each day
• Opportunities for career growth and ongoing development
• Purpose-driven work that makes a meaningful difference every day

What We Offer

• Medical, Dental & Vision Insurance
• 403(b) with discretionary contribution
• Paid Time Off + Personal Days
• Life Insurance & Short-Term Disability
• Employee Assistance Program
• Wellness incentives (earn up to $350)
• Get paid early (access up to 50% of earnings)
• Referral bonuses & scholarship opportunities

What You Bring (Requirements)

• Bachelor’s degree in Health Information Management, Health Administration, or related field required.
• Registered Health Information Technician (RHIT) preferred but not required.
• Must have a valid driver’s license, proof of insurance and have means of transportation.

• Minimum of five (5) years’ experience in medical records, health information management, or related healthcare operational role.

• Minimum of two (2) years’ experience supervising or leading staff required, with a strong preference for remote supervision experience. 

• Experience working within an electronic health record (EHR) system required.

• Experience in PACE, long-term care, or other regulated healthcare environments preferred.

What You’ll Be Responsible For

The PACE Medical Records Manager is responsible for the operational leadership, coordination, and performance of centralized medical records functions across all VOANS PACE programs. This role oversees a pooled team of medical records staff, ensuring that health information processes are executed accurately, efficiently, and in alignment with organizational standards.

• Lead Centralized Medical Records Operations
• Design and Implement a Scalable Service Mode
• Manage Workload Distribution and Resource Allocation
• Ensure Timely and Accurate Processing of Medical Records Functions
• Standardize Medical Records Workflows and Practices
• Supervise and Develop Medical Records Staff
• Support strong organizational communication and cross-facility learning. 
• Oversight, support, and performance management of team members to ensure they effectively achieve work objectives and maintain high standards of quality and productivity.
• Perform other duties as required or requested.

About Volunteers of America National Services

Volunteers of America National Services (VOANS) is a mission-driven organization dedicated to delivering high-quality healthcare, housing, and supportive services to those in need across the country.   We serve seniors, veterans, individuals with disabilities, and families through innovative programs that promote dignity, independence, and well-being.  With a strong commitment to compassion, integrity, and service, VOANS operates across multiple healthcare and housing settings nationwide. Our teams are united by a shared purpose, to strengthen communities and make a meaningful difference in the lives of those we serve every day. 

At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations’ shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.