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AI Summary
About Massive Bio
Every cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment.
Founded in 2015 and headquartered in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies.
About the Role
Massive Bio is looking for a Medical Records Coordinator to support our team remotely. In this role, you will request, track, and manage medical records from multiple sources to ensure records are received quickly, accurately, and in full. You will communicate professionally with clients and healthcare facilities while maintaining strict confidentiality and compliance with privacy regulations.
What You'll Do
Request and obtain medical records from hospitals, clinical facilities (including physician offices), and other healthcare providers, including via partner portals
Follow up on outstanding medical records requests via phone, fax, email, or partner portals
Review records for completeness and accuracy
Track request status and maintain detailed logs and databases
Organize, merge, name, and upload medical records into electronic platforms
Ensure compliance with HIPAA, GDPR, PIPEDA, and other applicable privacy regulations
Maintain confidentiality and secure handling of sensitive information
Communicate with internal staff regarding records status, timelines, and delays
Resolve issues related to incomplete, missing, or duplicate records
Process authorizations and releases of information (ROI)
Who You Are
At least two years of experience in Customer Service
At least two years of experience in healthcare services
Working knowledge of medical terminology and the healthcare system
Excellent spoken and written communication skills
Data entry skills (Intermediate level or above)
Ability to rapidly solve problems while coordinating with team members and healthcare facilities
Excellent listening skills
Strong time management skills
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