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AI Summary
The associate is responsible for managing the end-to-end medical records retrieval process, including identifying providers and ensuring files are litigation-ready. They must maintain accurate, HIPAA-compliant records while coordinating with healthcare providers and internal teams.
Why Records Retrieval at Steno Is Different
- Own the records retrieval process — identify providers, obtain complete medical records, and ensure every file is ready for the next stage
- Stay organized and own your workload — manage a high volume of cases while keeping every record accurate, complete, and on schedule
- Have an eye for detail — identify gaps in treatment, verify timelines, and prepare litigation-ready files
- Adapt and solve problems — overcome obstacles, prioritize urgent requests, and keep cases moving forward
- Be tech-savvy — confidently use ChartSwap, DataVant, Google Workspace, Slack, Zendesk, and similar platforms to manage workflow efficiently
- Communicate clearly — work closely with healthcare providers and internal teams to keep everyone informed
- Thrive in a fast-paced environment — juggle multiple priorities, meet deadlines, and maintain HIPAA-compliant records with precision
You’ll crush this role if you have 3+ years of experience in medical records, personal injury, or legal support and genuinely love getting the details right. You're organized, a clear communicator, and thrive in a fast-paced environment where accuracy and follow-through matter. Familiarity with HIPAA, medical terminology, or litigation procedures is a big plus — and above all, you take pride in keeping complex workflows running smoothly. For this role, you will cover Monday - Friday Pacific Standard Time business hours.
Application Information
- Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
- Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
- Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.
- Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam.
- Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.
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