Orgenesis is seeking a highly organized, detail-oriented, and confidentiality-focused Medical Records Clerk to support the management, maintenance, and integrity of medical and clinical documentation across its healthcare and biotechnology operations.

The Medical Records Clerk is responsible for accurately maintaining patient, clinical, research, and healthcare records while ensuring compliance with applicable privacy regulations, company policies, and healthcare documentation standards. This role supports Orgenesis' mission of advancing cell and gene therapy solutions through its global POCare™ platform by ensuring accurate, secure, and accessible health information management.

The ideal candidate possesses strong administrative skills, excellent attention to detail, and experience working with sensitive healthcare information in a regulated environment.

Essential Responsibilities

Medical Records Management

• Create, maintain, organize, and update patient and clinical records.
• Ensure medical records are complete, accurate, and properly filed.
• Retrieve and distribute records as authorized and requested.
• Verify documentation for completeness and accuracy.
• Maintain both electronic and paper medical records when applicable.

Data Entry & Documentation

• Enter patient, clinical, laboratory, and treatment information into electronic health record (EHR) systems.
• Update demographic, insurance, consent, and treatment records.
• Review records for missing information and coordinate corrections.
• Ensure accurate indexing and classification of documents.
• Maintain data integrity across multiple healthcare information systems.

Record Retrieval & Processing

• Process requests for medical records in accordance with company policies and regulatory requirements.
• Retrieve records for healthcare providers, auditors, researchers, and authorized personnel.
• Track and document record requests and disclosures.
• Ensure timely delivery of requested information.
• Coordinate record transfers and document archiving activities.

Compliance & Confidentiality

• Maintain strict confidentiality of patient, healthcare, and company information.
• Adhere to applicable privacy laws and healthcare regulations.
• Follow company policies regarding data security and information access.
• Support compliance audits and regulatory reviews.
• Report any privacy, security, or compliance concerns immediately.

Quality Assurance

• Perform routine audits of medical records for completeness and accuracy.
• Identify discrepancies and assist with corrective actions.
• Support record retention and destruction procedures.
• Ensure documentation standards are consistently followed.
• Participate in quality improvement initiatives.

Administrative Support

• Assist clinical, operational, and administrative teams with records-related requests.
• Support appointment documentation and patient file preparation.
• Maintain filing systems and document management processes.
• Prepare reports and records summaries as requested.
• Assist with administrative projects and departmental initiatives.

Cross-Functional Collaboration

• Collaborate with Clinical Operations, Research, Compliance, Quality Assurance, IT, and Administrative teams.
• Coordinate with healthcare providers and internal stakeholders regarding documentation needs.
• Assist with implementation of new record management procedures and systems.
• Participate in departmental meetings and training sessions.

Required Qualifications

Education

• High School Diploma or GED required.
• Associate Degree in Health Information Management, Healthcare Administration, Medical Office Administration, or related field preferred.

Experience

• 1–3 years of experience in medical records, healthcare administration, health information management, or related administrative roles.
• Experience working with electronic health records (EHR) systems preferred.
• Experience in healthcare, biotechnology, pharmaceutical, or clinical environments preferred.

Technical Skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience using Electronic Health Record (EHR) systems.
• Knowledge of document management and records retention practices.
• Strong data entry and keyboarding skills.
• Ability to learn new healthcare technology platforms quickly.

Preferred Qualifications

• Associate or Bachelor's Degree in Health Information Management or related discipline.
• Certification such as Registered Health Information Technician (RHIT) preferred but not required.
• Experience supporting clinical research or biotechnology organizations.
• Familiarity with healthcare privacy and compliance requirements.
• Experience with medical terminology and healthcare documentation standards.

Core Competencies

• Attention to Detail
• Confidentiality and Integrity
• Organization and Record Management
• Data Accuracy
• Time Management
• Communication Skills
• Problem Solving
• Compliance Awareness
• Team Collaboration
• Accountability
• Adaptability
• Customer Service Orientation

Key Performance Indicators (KPIs)

• Medical Record Accuracy Rate
• Data Entry Accuracy
• Record Retrieval Turnaround Time
• Compliance Audit Results
• Documentation Completion Rate
• Record Processing Efficiency
• Privacy and Security Compliance
• Quality Assurance Scores
• Department Service Levels

Physical Requirements

• Ability to sit and work at a computer for extended periods.
• Ability to review detailed documentation with accuracy.
• Ability to manage multiple tasks and deadlines simultaneously.
• Ability to communicate effectively with healthcare professionals and administrative staff.

Benefits

Health & Wellness Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Drug Coverage
• Employee Assistance Program (EAP)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Wellness and Mental Health Programs

Financial Benefits

• Competitive Base Salary
• Annual Performance Bonus Eligibility
• 401(k) Retirement Plan with Company Match
• Life Insurance Coverage
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Accidental Death & Dismemberment Insurance

Paid Time Off

• Paid Vacation
• Paid Holidays
• Paid Sick Leave
• Personal Days
• Bereavement Leave
• Jury Duty Leave

Professional Development

• Health Information Management Training
• Continuing Education Opportunities
• Tuition Assistance Programs
• Professional Certification Support
• Career Growth and Advancement Opportunities

Work-Life Balance

• Flexible Work Arrangements
• Remote and Hybrid Work Opportunities (where applicable)
• Employee Recognition Programs
• Inclusive and Collaborative Work Environment
• Employee Wellness Initiatives

Working Conditions

• Office, healthcare, laboratory, or remote work environment.
• Frequent interaction with confidential healthcare and clinical records.
• Regular collaboration with healthcare professionals, researchers, and administrative personnel.
• Work performed in accordance with strict privacy and regulatory requirements.

Equal Employment Opportunity Statement

Orgenesis is an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive workplace. Employment decisions are based on qualifications, merit, performance, and business needs without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic under applicable law.