Overview

Collections Specialist

Pay: $19-$22/HR

Schedule: Monday Friday/ 8-5pm 

As a Collections Specialist, you’ll be an important part of our team behind the scenes—helping make sure claims are followed up on, resolved, and paid in a timely manner.

This role is perfect for someone who enjoys problem-solving, staying organized, and digging into the “why” behind unpaid claims. You’ll spend your day working through accounts, connecting with payers, and helping move things forward so patients and the business are both supported.

If you like having clear goals, staying busy, and seeing the direct impact of your work, you’ll thrive here.

Our Mission:To revolutionize the way homecare is delivered, one patient at a time.

Why You’ll Love It Here

• Fully remote (work from home!)
• Equipment provided
• Supportive, team-first environment
• Full benefits (medical, dental, vision, 401k, PTO, and more)
• 6 paid holidays + 2 extra “fun” days off
• Ongoing training and growth opportunities
• A team that genuinely wants to see you succeed

What You’ll Be Doing

• Following up on unpaid claims and invoices to help get them resolved
• Investigating and working through claim denials (think: solving mini puzzles all day)
• Managing a group of payer accounts and keeping things moving
• Staying on top of notes and documentation so everything is accurate and up to date
• Partnering with billing and other teams to prevent future issues
• Working toward daily and monthly goals (we’ll show you exactly how to succeed here!)

You Might Be a Great Fit If You:

• Like staying organized and checking things off your list
• Are naturally curious and enjoy figuring things out
• Can stay focused in a fast-paced, high-volume environment
• Communicate clearly and professionally
• Take pride in accuracy and getting things done right the first time
• Are comfortable working independently but still enjoy being part of a team

Position Qualifications

• High school diploma or GED required
• Minimum of 2 years of experience in healthcare, medical billing, or collections
• Experience with medical collections, DME, or home healthcare preferred
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Strong math, analytical, and problem-solving skills
• Excellent written and verbal communication skills

Remote Work Setup

• Quiet, distraction-free workspace
• Reliable high-speed internet
• Comfortable being on camera for team meetings
• Ability to manage your time and stay on track throughout the day

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.