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Manage front desk operations, including phone calls, patient check-in and check-out, appointment coordination, insurance verification, payment collection, and billing coordination. Support patient care and team continuity, handle shipments and supplies, and maintain a welcoming reception environment.
Job Overview
As Front Desk Receptionist you will play a lead role in creating consistently great client experiences from first point of contact through benefits verification and ongoing client care.
Key Responsibilities
Triage front desk operations, answering phones, checking patients in/out.
Coordinate patient appointments and clinical care.
Manage incoming and outgoing shipments and deliveries.
Verify insurance benefits and collect payments.
Coordinate with billing department.
Provide exceptional client service to patients, staff and vendors.
Support continuity among work teams by documenting and communicating actions, irregularities and continuing needs.
Maintain the reception area, keep inventory of furniture and supplies.
Monitor and maintain ambiance, ensuring music/HNTV is playing at right volume and water dispenser is full.
Required Background
Undergraduate Degree
Active Medical Assistant License
At least 2 years of relevant work experience
Desired Qualities & Skills
Passion for mental wellness and client care.
Strong problem-solving skills, ability to figure things out on your own when needed.
Excellent verbal, written, and analytical skills.
Ability to manage electronic medical records.
Fluency with Gmail, Excel, Word or Google Drive, etc.
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