Medical Billing Customer Service Specialist

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The pay range for this position is $20- $26.39 based on direct and relevant experience. 

RAYUS Radiology is looking for a Customer Service Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As the Customer Service Specialist, you will be responsible for serving as the primary point of contact for resolving medical billing issues related to patient billing. This role bridges the gap between patients, insurance companies, and internal departments to explain balances, verify demographics, and optimize Revenue Cycle Management processes with a focus on patient satisfaction.

This is a full-time remote position working 40 hours per week. Shifts are 9:30am-6:00pm CST.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(85%) Patient Billing Customer Service

1. Assist clinics, referring doctors, attorneys, insurance companies and patients/responsible parties with
   medical billing questions
2. Research explanation of benefits (EOBs) and/or denials in imaging system to assist patients and
   explain balances
3. Respond to texts, email and mail regarding billing accounts, problem accounts, general questions and
   concerns in a timely manner; route to appropriate departmental resources as needed
4. Escalate more complex inquiries to Senior Customer Service Specialist for support and resolution
5. Communicate effectively with various departments within Revenue Cycle Management
6. Meet or exceed team quality assurance standards

(10%) Administrative duties

1. Email itemized statements and attorneys, requesting letters of protection (LOPs) from attorneys
   ensuring proper authorization is on file
2. Update billing system with updated patient demographic information
3. Make calls to referring doctors, patients, insurance companies, and attorneys to receive updated
   insurance or demographic information on patient accounts
4. Research Inaccurate and missed adjustments, duplicate charges, reverse collection decisions and
   insurance denials
   
   

(5%) Performs other duties as assigned

SUMMARY OF QUALIFICATIONS:

Required:

• High school diploma or equivalent
• 2 years’ customer service experience

Preferred:

• Medical billing experience
• Associate degree
• Bilingual in Spanish or other languages