Manager, Technical Support Engineering

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.

Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone.

About the role

As a Technical Support Engineering Manager, you'll lead the team serving as the highest point of escalation for complex client issues. You'll sit at the crossroads of engineering, development, support, professional services, and sales engineering to drive timely, high-quality resolution and ensure customers get the best possible outcome. You must be located in West coast or Mountain time zones.

A typical day might include

Escalation & ownership

• Own the team's ticket queue by reprioritizing and keeping focus on the highest-impact issues

• Lead escalations end-to-end: engaging clients directly, mobilizing internal resources, and guiding your team with a client-first lens

• Help your team get unstuck quickly, knowing who to loop in, when, and how to keep things moving

Coaching & continuous improvement

• Coach your team on problem-solving, critical thinking, and root cause analysis

• Develop your team's technical skills and escalation instincts through hands-on guidance and feedback

• Identify inefficiency trends in tickets and escalations; bring process improvement and automation recommendations to leadership

Cross-functional partnership

• Align cross-functionally to surface and drive holistic solutions beyond the support team

What we're looking for

• A people-first manager with 3+ years leading, coaching, and performance managing teams

• We're not looking for the most technical person in the room. We're looking for someone who leads the people who are. The ability to coach, develop, and unblock a technical team matters far more than deep technical expertise

• A clear, confident communicator with strong attention to detail

• B2B SaaS experience is a plus

• Must be located in West Coast or Mountain time zones

The annual base salary range for this position is $84,993 - $111,553. In addition, this role is eligible for an annual target bonus & a comprehensive benefits package.

Compensation and Transparency Statement

The posted range represents the good-faith estimate of what we expect to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Actual pay within the range will be based on factors such as, but not limited to, experience, skills, qualifications, geographic location, internal equity, and business or organizational needs and affordability. In accordance with state and local pay transparency laws we disclose salary ranges in all job postings and provide additional information upon request.

What we offer...

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more

• Unlimited Planned Paid Time Off

• Global Mental Health Support

• On-Demand Learning & Development

• Quarterly paid volunteer days

• Lucrative Employee Referral Program (eligible for prior to your first day)

• Company-wide mentor program

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.

We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table.  If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.