Manager, Supplier Performance
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AI Summary
Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
The Manager, Supplier Performance is responsible for overseeing supplier follow-up operations, ensuring on-time delivery performance, and driving accountability across the supply base. This role leads a team of Supplier Follow-Up Specialists, manages escalations, and partners cross-functionally to mitigate risk, resolve disruptions, and improve overall supplier performance. The Manager plays a critical role in aligning supplier execution with broader procurement and supply chain strategies.
What we do
Our global sourcing, procurement and third-party supplier team develop innovative category management strategies in collaboration with the business. The team focuses on strategic third-party partner agreements and help support supplier relationship management, commercial and financial pricing models for overall supplier performance.
What you’ll do
Lead, mentor, and develop a team of Supplier Follow-Up Specialists and Associates, setting clear expectations for execution, accountability, and supplier management standards.
Drive workload prioritization, resource alignment, and team cadence to support business needs, customer commitments, and production schedules.
Provide coaching, training, and performance feedback to strengthen technical capability, escalation management, and cross-functional collaboration.
Foster a culture of accountability, responsiveness, and continuous improvement across the team.
Own relationships with high-impact, high-risk, and strategic suppliers, serving as a key point of accountability for supplier execution and performance.
Lead supplier performance reviews and drive accountability for delivery, quality, and long-term performance improvement.
Partner with Procurement on sourcing strategies, supplier performance initiatives, and recovery planning.
Oversee critical and at-risk orders, ensuring proactive follow-up to mitigate delays and supply chain disruptions.
Serve as the primary escalation point for supplier-related risks and disruptions, leading cross-functional resolution efforts with Procurement, Planning, Engineering, Quality, and Logistics.
Approve and monitor supplier corrective action plans to ensure timely and effective resolution.
Lead root cause analysis and corrective action initiatives to address recurring supplier issues and prevent repeat disruptions.
Develop and maintain supplier performance dashboards, KPIs, and reporting to provide visibility into supplier health, operational risk, and recovery progress.
Analyze supplier performance trends to identify recurring issues and drive process improvements.
Recommend and implement improvements to supplier follow-up processes, tools, metrics, and communication workflows.
Support readiness for key project milestones and stage gate deliverables.
Communicate supplier risks, performance updates, and recovery plans to leadership.
What you’ll need
Bachelor’s degree in supply chain management, logistics, business administration, or a related field.
Minimum of 8 years of experience in supply chain, supplier management, expediting, logistics, or a related function.
Previous experience leading, mentoring, or developing team members.
Experience managing supplier performance, escalations, recovery plans, or at-risk orders.
Strong organizational skills with the ability to prioritize competing demands in a fast-paced environment.
Excellent communication and interpersonal skills, with the ability to influence across functions and levels.
Strong problem-solving skills with the ability to make sound decisions under pressure.
Flexibility to adapt to changing priorities, business needs, and customer requirements.
Our Environment
Up to 20% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
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About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $108,000.00 - $148,500.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.Automatically Apply to the Best Remote Jobs
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