Manager, Revenue Cycle and Coding Business Operations

Who We Are

At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body.

When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.

Why Join our Team

At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply!

We support our team with a competitive compensation and benefits package, including:

• Annual compensation between $90,000 - $102,000, PLUS an annual performance-based, discretionary incentive.
• *Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
• Comprehensive health benefit options: Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company-paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Generous paid time off, including volunteer time
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility (role-dependent)
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time.

What You Will Do - Essential Functions

The role of the Revenue Cycle and Coding Business Operations Manager supports the strategy, planning, and execution of key operational initiatives across the Revenue Cycle Management and Medical Coding functions. This role partners with operational leaders, technology, product, and customer success to optimize how people, process, and technology align to deliver high-quality services that support our broader product portfolio. This role requires a strategic thinker with strong analytical and communication skills, operational experience in healthcare services, and the ability to translate business goals into executable plans

• Planning & Operational Execution
  
  • Translate strategic objectives into actionable operational roadmaps, including prioritized plans, milestones, business cases, and cross-functional execution aligned to organizational goals.
  • Drive operational excellence by designing scalable processes, improving efficiency and quality, and maintaining documentation, SOPs, and implementation tracking to support growth and workforce management.
• Analytics & Continuous Improvement
  
  • Optimize operational technology and platforms by monitoring tool performance, identifying gaps, defining requirements, and aligning capabilities with business needs and priorities.
  • Drive data-informed decision-making by developing KPIs, dashboards, and analytics, analyzing trends and risks, and providing insights and recommendations to improve performance and outcomes.

Who You Are

• Required Qualifications
• Bachelor's degree in healthcare administration, business, finance, or a related field OR equivalent
  combination of education and experience.
• 5+ years of progressive experience in business operations, healthcare operations, strategy,
  consulting, or a related field
• Experience in healthcare, revenue cycle management, medical coding, or related services
  function
• Demonstrated ability to advance cross-functional initiatives and deliver results through influence in
  a matrixed environment.
• Strong analytical skills with the ability to use data to inform decisions
• Ability to pass a background check upon hire and throughout employment which includes: County and Federal Criminal Records Search - felonies and misdemeanors ; InstaCriminal Multi-State Alias
  Search - National Sex Offender Registry, Multi-State Criminal Database, SSN validation and trace, and Most Wanted Lists (OFAC); Excluded Parties List System (EPLS)/SAM search - individuals/entities
  debarred, suspended, or otherwise excluded from receiving federal contracts, subcontracts, or federal assistance; Education Verification; Employment Verification; FACIS Level I - Sanctions or exclusions for federal and state healthcare programs; 10-panel drug screening; and E-Verify: Lucet does not use E-Verify to pre-screen applicants and complies with federal regulations prohibiting discrimination based on national origin or citizenship status
• Someone who embodies our values by:
• Serving everyone with compassion and leading with empathy.
• Stepping up and creating value by taking charge and acting when there is an opportunity.
• Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
• Nurturing growth and belonging by respecting and celebrating everyone for who they are.
• Competencies
•  Strategic thinking and operational business judgment
• Strong program and project management skills
• Ability to operate independently and influence without authority
• Collaborative and pragmatic approach to problem solving
• Serve everyone with compassion and lead with empathy.
• Step up and creating value by taking charge and acting when there is an opportunity.
• Adapt in a changing world by recognizing our responsibility to be agile and respond quickly.
• Nurturing growth and belonging by respecting and celebrating everyone for who they are.
• Responsible with a high level of integrity and ethical standards
• Intuitive nature to identify compliance irregularities
• Excellent communication and interpersonal skills, with the ability to collaborate across teams.
• Working Conditions:
• High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
• Frequent use of computer and phone systems
• Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.
• Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
• A quiet workspace with minimal background noise for calls.

We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.