Manager, Recruitment Operations Center

Exceptional Hospitality Starts with You

The location for this position is virtual/remote

This is your chance to be part of a Corporate Human Resources team at a top global hospitality company! As a Manager, Recruitment Operations Center (ROC), you will report directly into the Director, Recruitment Operations Center. You will partner with our business leaders to attract, retain, and develop Hilton's most important asset, our Team Members.

What you'll do during a typical day:

• The ROC Manager will lead and develop a centralized team of approximately 10 recruitment professionals. This team will oversee the delivery of approximately 2,000 - 3,000 hires annually across Hilton-managed hotels in North America. The Manager will drive performance, accountability, and continuous improvement through regular review of team metrics, compliance standards, and operational efficiency.
• We serve as a strategic partner to hotel and business stakeholders. We provide market-specific recruitment counsel, aligning hiring activity with evolving workforce demands. We ensure the team consistently delivers a high-quality experience for both candidates and business partners.
• Foster a high-performing team culture by championing engagement, recognition, and professional development initiatives. These initiatives motivate and retain top recruitment talent. They create an inclusive and collaborative environment where team members feel valued, supported, and empowered to deliver their best work.

How you'll collaborate with others:

• Recruit, train and engage a team of recruitment professionals, assessing skill gaps and determining skills within the team to maximize productivity and service
• Collaborate with ROC leadership to develop and implement new procedures and support in flexing resources to continuously drive efficiencies while ensuring excellent candidate experiences for candidates and our business partners alike

Projects you'll take ownership of:

• Build and maintain talent pipelines by leveraging community partnerships and educational institutions. These pipelines ensure a consistent supply of qualified candidates that supports long-term workforce planning. Additionally, they reduce time-to-fill across hard-to-recruit positions, leveraging hospitality networks.
• Support the onboarding of pre-opening and transitioning hotels into the portfolio by partnering with regional leadership and ROC stakeholders to develop tailored recruitment strategies, mobilize team resources, and ensure hiring timelines are met in line with operational deadlines

What It Takes to Make the Stay

You have these minimum qualifications:

• One (1) year experience managing teams to monitor workflow and align objectives and daily activity to business goals
• Two (2) year's high-volume full-cycle experience of recruiting experience

It would be useful if you have:

• BA/BS Bachelor's Degree
• One (1) year of experience working with applicant tracking systems (ATS). Oracle is preferred.
• Proficient in Spanish
• One (1) year of hospitality experience
• Experience working with EEOC, ADA and employment laws
• Candidate will be based remotely in Eastern time zone

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $77,500 – $100,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.  #LI-REMOTE