Manager - Quality Assurance

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Job Summary

The Granicus Quality Engineering Manager drives our teams to produce excellent software. As a Quality Engineering Manager at Granicus you will work with smart, driven QA engineers to enable their learning and growth. In this role, you will help shape our testing and quality process. Your ideas about culture, process, and technical decisions of all sizes will be highly valued. You will collaborate on process and high-level thinking and care deeply about software quality and people management, with an emphasis on psychological safety. 

What Your Impact Will Look Like

• Help refine our existing processes around Quality Engineering, and champion these processes throughout the entire organization  

  Demonstrated knowledge of general accounting and fund accounting principles is required. Experience with accounting processes specific to Puerto Rico municipalities is considered a significant asset but is not mandatory.  

  Fluency in SPANISH language would be a great added advantage  

  Strong experience using AI tools to implement automated tests (preferably Cursor, Playwright AI, Robot framework, etc).  

  Advocate for automated testing and converting all manual tests to automated tests.  

  Identify metrics for QE success, and report on these metrics inside and outside the engineering group including measuring improvements in automation efficiency, test coverage, and defect detection enabled by AI. 

  Be responsible for career development of QEs within your group  

  Run one-on-ones on a regular cadence  

  Embed AI-assisted testing practices into day-to-day QA workflows to improve efficiency, test coverage, and overall software quality 

  Guide and enable QA engineers in the effective use of AI tools and practices, ensuring consistent adoption across the team 

  Help QEs identify areas for improvement, create plans to improve, and execute improvements 

You Will Love This Job If You Have

Experience/Credentials: 

• ​​Experience with AI TOOLS and its implementation across all aspects of Testing (preferably Cursor, Playwright AI, Robot framework, etc) 

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  Experience with and passion for testing methodologies and improvements thereof (ideally within an agile development process)  

  Experience with testing of different types (e.g., automated/accessibility, manual) and at different levels (smoke, integration, regression)  

  Experience working in an environment using CI/CD preferred  

   Experience with developing and reporting effective QE metrics to a wide range of audiences  

  Ability to leverage AI tools to improve test design, accelerate automation, and identify quality risks more effectively  

   Ability to mentor QEs of all levels  

   Proven leadership skills and proven ability to execute on projects  

   Experience collaborating with all the different departments needed to make software run from Customer Support to Operations and Platform Engineering  

   Interest in the technology challenges faced by government offices  

   Bachelor’s Degree or equivalent experience 

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About Us

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employeepopulation

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.