Manager, Professional Services

What We’re About

At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.

Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go.

Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote.

Join us and help build the tools that power real-life heroes. Together, we make a difference.

We are seeking a dynamic and experienced Professional Services Manager to lead and support a high-performing team within the public administration space. This role is critical to ensuring the successful delivery of client projects and the ongoing development of our professional services team, which includes project managers, solution consultants, and other key roles.

Key Responsibilities

• Team Leadership & Support

  • Lead, mentor, and support a team of professional services resources.
  • Foster a collaborative and accountable team culture.
  • Ensure team members receive appropriate training and development to support business growth and evolution.

• Project Oversight

  • Act as a project sponsor across multiple engagements.
  • Drive project momentum and ensure alignment with scope, budget, and timelines.
  • Proactively identify and resolve project risks and issues.

• Performance & Metrics

  • Hold team members accountable for key performance indicators including utilization, revenue targets, and customer satisfaction.
  • Monitor and report on team performance and project outcomes.

• Strategic Contribution

  • Contribute to organizational change initiatives and process improvements.
  • Collaborate with cross-functional teams to align service delivery with business objectives.