Manager of Multifamily Customer Success

Verizon recently acquired Frontier and plans to transition non-union Frontier employees into Verizon compensation and benefits programs. This position will be part of that planned transition.

Manager of Multifamily Customer Success

As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America—creating the digital infrastructure that the country needs to thrive today and into the next century. Join us! Visit www.frontier.com. See also Frontier’s California – Job Applicant Privacy Notice available at https://frontier-careers.com/california-applicant-privacy-notice/

What we’re seeking:

We are seeking a dynamic Manager of Multifamily Customer Success to play a pivotal role in our expanding Multifamily (MDU) Sales Team. In this role, you will lead a newly established regional Customer Success organization tasked with driving account penetration, profitability, and customer loyalty. If you are a results-driven sales leader who excels at balancing hands-on coaching with executive-level reporting, we want you on our team. In this remote role, you will be expected to collaborate with peers as, required but can work anywhere in the contiguous United States, and will support the west or central region.

What you’ll do:

As the leader of your region's Customer Success team, you will focus on successful client outcomes, account revenue growth, and retention. Your primary responsibilities will include:

• Team Leadership: Build, manage, and inspire a high-performance customer success team focused on delivering exceptional solutions and services
• Strategic Growth: Drive regional account penetration, optimize revenue growth, and secure client renewals and upgrades within the MDU segment
• Performance Coaching: Provide hands-on sales and relationship coaching to guide your team toward meeting and exceeding targets
• Executive Reporting: Track, analyze, and present executive-level KPI reporting to measure team success, customer satisfaction (CSAT), and retention
• Customer Advocacy: Develop strategies to optimize customer satisfaction and ensure long-term client loyalty

What we offer:

Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer includes:

• Salary Range: $65,000 to $134,000
• 20 PTO (Paid Time Off) days + 10 paid holidays per year 
• Day one medical, dental, vision and prescription drug plan 
• 401k match of 50% on 6% of eligible compensation 
• Tuition Assistance Program 
• Personal & Work Life Balance Resources & Wellness Support Assistance 
• Employee Resource Groups 
• 10 weeks of paid parental leave, & a phased return to work program for new parents 
• Up to $10k in adoption program assistance 
• 3 weeks of paid caregiver leave

What background you should have:

• Proven Leadership: Demonstrated experience as a successful sales or customer success leader managing high-performance teams
• Industry Acumen: Strong background in sales, account management, or customer success, preferably within telecom, MDU, or tech sectors
• Analytical Skills: Ability to pivot quickly between tactical coaching and analyzing/reporting executive KPIs
• Results-Oriented Mindset: An innate desire to win, take ownership of team outcomes, and optimize revenue/retention strategies

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.