Manager of IT and Enterprise Systems

OUR COMPANY

HCEsquared® is a leading healthcare solutions platform developed by healthcare specialists for healthcare specialists to elevate patient care. We serve our community of clinicians by delivering practical clinical and non-clinical content through digital and in-person connections​. We provide our clinicians with solutions to serve their patients through onsite and digital educational content based on the newest and best therapies and techniques from respected thought leaders in the field of dermatology as well as services to enhance their career trajectories. Our offerings have been proven to enhance clinician confidence, demonstrated by our exceptional audience and partner retention rates for our ecosystem. For more details on our clinician offerings and continuing medical education, please visit our portfolio companies on the hcesquared.com website. Our conferences can be viewed at www.dermsquared.org

WHY JOIN HCESQUARED®?

At HCEsquared®, our mission is simple: elevate patient outcomes by elevating the people who deliver care. When you join us, you become part of a team that blends healthcare expertise, educational excellence, and a shared commitment to making a measurable impact.

Meaningful Work
Your contributions directly strengthen the skills and performance of healthcare professionals. Your work ultimately improves patient lives.

Growth-Driven Culture
We develop our people through coaching, stretch assignments, and opportunities to lead. Your professional growth isn’t a perk, it’s a priority.

Values-Led Teamwork
You’ll collaborate with high-performing colleagues who care about integrity and continuous improvement.

Empowered Innovation
We encourage new ideas and give you the autonomy to innovate and improve processes.

Flexibility With Accountability
Remote work creates the flexibility you need while maintaining the high expectations for performance, communication, and ownership.

THE ESSENTIALS

This role is best suited for individuals who thrive in a fast-paced, entrepreneurial environment and bring a proven track record of delivering results through strong partnership and influence.

• Vision – the ability to zoom out, define what “good” looks like, and clearly communicate that direction across and beyond the organization.
• Strategic problem solving – the ability to translate vision into action by breaking complex opportunities or challenges into simple, executable strategies.
• Grounded Leadership – the ability to lead with confidence in direction while demonstrating humility in execution, taking ownership, seeking input, and adapting as new information emerges.
• Accountability and collaboration – the ability to take ownership of outcomes while motivating others to work effectively across the organization and setting clear expectations.
• Grit – the willingness and ability to overcome challenges, move beyond ideas, and consistently drive results.

JOB DESCRIPTION

Title: Manager of IT and Enterprise Systems 
Reporting To: Chief Digital, Technology & Data Officer (CTDO)
Location: Remote (U.S.)
Applicants must be legally authorized to work in the United States. HCEsquared® does not sponsor or assume sponsorship of employment visas.

ROLE SUMMARY

We're hiring a Manager of IT and Enterprise Systems to bring operational discipline to HCEsquared's technology stack. As a PE-backed specialty healthcare education platform expanding beyond dermatology, every new market depends on a well-governed, reliable technology foundation — and our SaaS footprint has outgrown its governance.

You'll own the enterprise software portfolio, lead tool consolidation, project-manage priority implementations, and keep IT operations reliable. You'll also run a structured audit of repetitive workflows across every team to identify where automation and AI agents can cut operational burden, shaping our technology investment roadmap. The right person is equally comfortable negotiating a vendor contract, running an implementation, and interviewing a team lead about their most painful workflows.

ACCOUNTABILITY

• Software inventory, renewal calendar, and budget kept current
• Priority implementations delivered on time and on budget
• Tool consolidation drives measurable adoption gains and reduced redundant spend
• Operational efficiency audit completed with a prioritized automation roadmap delivered to the CTDO
• IT operations reliable — no material outages
• License utilization optimized — no material spend on unused seats
• Contribute to a lean, well-governed technology environment

RESPONSIBILITIES

• Own the enterprise software portfolio: Maintain an audited inventory of software and licenses, manage renewals and vendor relationships, partner with Finance on the software budget, and eliminate waste.
• Lead tool consolidation and governance: Rationalize overlapping tools, set clear standards for which platforms own which workflows, and drive adoption. Monday.com is our work OS of record — consolidating onto it and integrating with Linear, Salesforce, and Slack is a near-term priority. Handoffs should be automatic, not manual.
• Project-manage software implementations: Own end-to-end delivery of new rollouts — cross-functional coordination, planning, vendor management, and adoption. Several high-priority implementations with hard deadlines land in your first six months.
• Lead an operational efficiency audit: Interview every team lead to map repetitive workflows (trigger, steps, owner, time, frequency), score impact vs. complexity, and deliver a ranked agent opportunity register to the CTDO. Primary deliverable in your first 90 days.
• Ensure IT operations reliability: Oversee day-to-day IT — devices, access, onboarding/offboarding, security — in partnership with our MSP.
• Monitor adoption and compliance: Track tool usage, flag under-utilized investments, drive corrective action, and surface optimization opportunities to the CTDO.
• Be the technology partner for the business: Go-to for department leads on tool evaluations, implementations, and IT issues; represent Technology in cross-functional planning.

REQUIREMENTS

• Demonstrated leadership essentials as described above
• 4-year degree from an accredited academic institution 
• 5+ years in IT project management, enterprise software administration, or technology operations
• Proven ability to manage a broad SaaS portfolio — renewals, contracts, vendor relationships, license governance
• Hands-on PM experience delivering software implementations on time and in scope, including change management
• Hands-on Monday.com experience (configuration, automation, adoption) strongly preferred. Familiarity with Salesforce, Gong, Slack, and Miro/Figma a plus.
• Experience with workflow automation tools (Zapier, Make, or similar) connecting business systems
• Structured thinker — runs stakeholder interviews, maps workflows, and communicates recommendations clearly
• Experience partnering with managed service providers (MSPs)
• Software and IT budget management experience
• Healthcare, media, or education industry experience preferred

SALARY & BENEFITS

This is an opportunity to do meaningful work, grow your impact, and continue developing your expertise within a high-performing, mission-driven organization.

Salary is commensurate with experience and qualifications. HCEsquared® offers a comprehensive benefits package designed to support the health, flexibility, and professional growth of our team, including:

• Fully remote work environment with a flexible time off policy
• Dedicated professional development support, including reimbursement for approved learning and development activities.
• Comprehensive wellness benefits, including medical, vision, and dental coverage, with a significant portion of premiums subsidized for employees and eligible dependents, as well as access to HSA, FSA, and Dependent Care FSA plans
• Employer-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) retirement plan with company matching
• Cell phone reimbursement for business use
• Home office stipend to support a productive remote setup