Manager, Enrollment and Billing (Cash Operations) - Evernorth - Remote
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AI Summary
Manager, Enrollment and Billing Cash Operations
CarepathRx is improving how health systems deliver pharmacy care, and our Enrollment and Billing Cash Operations team plays a key role in that work. As Manager, Enrollment and Billing Cash Operations, you will lead a team that helps payments post accurately, issues get resolved quickly, and partners have the support they need. This is a great opportunity for a steady, curious leader who enjoys coaching others, improving processes, and turning complex billing work into clear results.
Responsibilities
- Lead daily enrollment and billing cash operations to support accurate payment posting, strong accounts receivable outcomes, and timely issue resolution.
- Set clear goals for the team, align resources to business needs, and help employees understand how their work supports patients, partners, and financial performance.
- Build a culture of accountability, learning, and continuous improvement by coaching team members, sharing feedback, and supporting skill growth.
- Monitor productivity, quality, and compliance results; use trends and root-cause analysis to identify improvements and reduce repeat issues.
- Partner with internal teams, payers, vendors, and other stakeholders to remove barriers, improve service, and strengthen operational results.
- Stay current on healthcare, payer, billing, and reimbursement changes; translate updates into practical team guidance and process controls.
- Support hiring, onboarding, training, staffing plans, and performance conversations to build a dependable and engaged team.
- Review and update procedures as needed to support prompt payment posting, quality standards, and consistent work practices.
Qualifications
Required
- High school diploma or GED. Bachelor’s degree in healthcare administration, finance, business, or a related field.
- 3+ years of healthcare payment posting, billing, reimbursement, revenue cycle, or related healthcare operations experience.
- 1+ year of experience leading, coaching, or coordinating the work of others.
- Knowledge of third-party payer guidelines, healthcare billing practices, or reimbursement processes.
- Strong communication skills with the ability to work well with employees, leaders, payers, vendors, and cross-functional partners.
- Ability to manage priorities, solve problems, protect confidential information, and make sound decisions in a fast-paced environment.
- Proficiency with Microsoft Office or Microsoft 365 tools.
Preferred
- Experience leading a healthcare cash operations, payment posting, billing, or accounts receivable team.
- Experience using data, audits, or root-cause analysis to improve quality, productivity, and compliance.
- Experience developing procedures, training materials, or process controls.
- A leadership style that is collaborative, dependable, and focused on helping people grow.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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