Manager, Enablement

VitalSource®, is hiring a Manager, Enablement (Trad) to contribute to our Customer Operations team located in Raleigh NC, Chicago IL, Franklin TN, or Boston MA (preferred locations). Applicants outside of these preferred locations will still be considered.

We’re looking for a high-impact, people-first Manager of Enablement to lead, inspire, and scale a team of Enablement Managers and Senior Enablement Managers. In this role, you’ll turn strategy into action—driving consistent, high-quality enablement programs that boost product adoption, enhance the customer experience, and improve operational efficiency across Customer Operations.

You’ll play a key role in developing and coaching leaders, ensuring programs are delivered effectively at scale, and partnering closely with Product, Customer Success, Sales, and Support. Together, you’ll align enablement initiatives with company priorities and evolving customer needs—making a measurable impact on both our customers and the business.

Key Responsibilities:

People & Team Leadership

• Directly manage and develop Enablement Managers and Senior Enablement Managers, providing clear expectations, coaching, performance feedback, and career development support.
• Ensure team capacity, workload distribution, and coverage align with business priorities and customer demand.
• Support managers in handling escalations, performance challenges, and complex customer situations.

Enablement Execution & Operational Excellence

• Ensure consistent execution of enablement programs, training initiatives, and customer communications across teams.
• Partner with managers to identify gaps in customer experience, product adoption, and enablement coverage, and drive corrective action.

Cross-Functional Collaboration

• Partner with Product, Customer Success, Support, Sales, and Operations leaders to align enablement efforts with customer and business needs.
• Ensure customer insights and recurring issues identified by enablement teams are escalated and communicated to the appropriate stakeholders.

Strategy Support & Leadership Alignment

• Support Directors and Senior Managers in executing enablement strategy and initiatives.
• Translate high-level strategy into actionable priorities for enablement teams.
• Contribute to planning, reporting, and performance reviews for enablement initiatives.

• Excellent written and verbal communication skills.
• Ability to partner cross-functionally and influence without direct authority.

• Data-informed decision-making and performance management skills.

Required Qualifications:

• 6+ years of experience in Customer Enablement, Customer Success, Customer Education, or a related field. 
• 2+ years in a people management or team leadership role; experience managing experienced ICs or SMEs strongly preferred. 
• Demonstrated success leading enablement programs that drive product adoption, customer satisfaction, or operational excellence. 
• Experience collaborating cross-functionally in a SaaS, B2B, education, or publishing environment
• Data-driven decision maker with strong analytical, organizational, and problem-solving skills. 
• Strong communication skills—able to inspire a team, influence stakeholders, and communicate clearly to both technical and non-technical audiences. 
• Proficiency with CRM, LMS, and enablement tools (e.g., Salesforce, ChurnZero, Zoom, Confluence, AI or chat tools) preferred.

Salary Range: $91,000 to $105,000

What We Offer:

• Culture: Collaborative, Inclusive, and Mission-driven. 
• More in your pocket: Competitive base salary and a strong variable component.
• We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance 
• Retirement: 401K match up to 5%.
• We support our families: 12 weeks of paid parental leave.
• Continued education: Use our tuition reimbursement program.
• The Importance of Balance: Start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days.
• Flexibility: Flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home.
• Wellness: Opportunities for fitness challenges and rewards.

Who We Are:

VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at http://get.vitalsource.com/  and follow us on LinkedIn.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish