Manager, Clinical Response

• Clinical Leadership & Performance Management

  • Leads and develops the Clinical Response team, ensuring strong clinical performance, operational effectiveness, staff development, and 24/7 service coverage.
    
    

• Clinical & Program Expertise

  • Provides clinical oversight and expertise to support member care, resolve complex issues, and foster effective collaboration with providers, clients, and internal stakeholders.
    
    

• Quality Improvement & Compliance

  • Ensures quality, regulatory compliance, and continuous improvement through audits, oversight, reporting, and adherence to organizational and contractual standards.
    
    

• Team Leadership & Development

  • Builds a high-performing, accountable team culture through coaching, training, collaboration, and alignment with organizational values and goals.

Who You Are

• Required Qualifications
  • Current, active, and unrestricted license issued by a state or territory of the United States to practice independently with a legal scope of practice that permits independent assessments; Clinical Social Worker, Marriage and Family Therapist, Professional Counselor, Clinical Psychologist or Registered Nurse in the state in which the business operation is located and/or other states as required by law, regulation or contract.
  • For Registered Nurses, a Bachelor’s Degree in Nursing is required.
  • Minimum of five (5) years of post-licensure clinical experience.
  • Three (3) years of Direct Clinical Supervisory Experience.
  • Strong leadership and team management skills with experience in performance management.
  • Clinical supervision and consultation must be available (24 hours a day) and used to ensure adequate knowledge of state laws is appropriately integrated into the delivery of services.
  • Demonstrated knowledge of behavioral health coverage of specific insurance products, such as integrated EAP, PPO & MMH, and MC+ products.
  • Prior EAP experience.
  • Extensive clinical knowledge base including crisis management experience.
  • Strong computer skills including an ability to communicate telephonically and type.
  • Proven written and oral communication skills, organizational skills, demonstrated willingness to work within a collaborative, team-oriented environment.
  • Ability to comprehend medical policy and criteria and clearly articulate health information.
  • Self-motivation and the ability to assume a lead role and meet objective.
  • Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen. 
     

• Living our Values
  • Serving everyone with compassion and leading with empathy.
  • Stepping up and creating value by taking charge and acting when there is an opportunity.
  • Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
  • Nurturing growth and belonging by respecting and celebrating everyone for who they are.
• Competencies
  • Self-motivated and ability to lead team to achieve Lucet goals
  • Demonstrates consistency in professional demeanor in response to all situations regardless of the nature or circumstances of the situation
  • Detail oriented
  • Excellent organizational skills
  • Demonstrates leadership
  • Ability to work within a collaborative, team oriented environment

• Working Conditions
  • High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
  • Frequent use of computer and phone systems
  • Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.
  • Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
  • A quiet workspace with minimal background noise for calls.
  • This role requires working from a fixed, designated workspace in your home and does not allow flexibility in work locations even within the home.
  • A hardwired internet connection is required along with ability to sit for extended periods using company-issued wired headsets and desktop equipment

We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.