Manager Client Technology

Manager – Monitoring Tools Development

About the Role

We're looking for an experienced engineering manager to lead our Monitoring Tools Development team. This isn't a hands-off leadership role — you'll need to understand the technical work deeply enough to guide it, while also being the kind of manager your team actually wants to work for.

Your team is responsible for building and extending our enterprise monitoring ecosystem. Think custom integrations, automation frameworks, internal tooling, and platform enhancements — the stuff that takes monitoring from out-of-the-box to genuinely useful for the business. You'll work closely with our Monitoring and Tools Operations team, who keep the platforms running day-to-day, while your team builds and improves what those platforms can do.

In short: you'll be translating real operational problems into working software, and making sure your team has the clarity, support, and direction to deliver it well.

What You'll Be Doing

Leading the Team

• Manage a team of Monitoring Tools Developers, Automation Engineers, and Integrations Specialists. That means regular 1-on-1s, honest feedback, clear expectations, and actually caring about where your people are headed in their careers.
• Run a proper onboarding process for new hires and put real thought into each person's development — not just annual reviews, but ongoing conversations about growth and direction.
• Handle performance management when needed, and recognize strong work when you see it. Both matter.
• Keep the team informed — on company direction, team goals, and how their work connects to the bigger picture.
• Get involved in hiring when the team needs to grow, and think carefully about the skills mix you're building toward.

Building and Shipping Monitoring Tools

• Own the full development lifecycle for everything your team builds — from design through to deployment and maintenance.
• Your team will build things like:
  • Custom integrations connecting platforms like LogicMonitor, AppDynamics, Azure Monitor, Grafana, and SentryOne with internal systems, ITSM tools, and data pipelines
  • Automation frameworks for alert provisioning, dashboard deployment, and monitoring configuration management
  • Data collection agents, connectors, and plugins that extend what existing platforms can do
  • API-driven integrations with tools like ServiceNow, Azure DevOps, Microsoft Teams, and Power BI
  • Self-service tooling that makes it easier for other teams to onboard into the monitoring ecosystem
• Set and enforce development standards — code reviews, testing practices, quality gates — and make sure they're actually followed, not just documented.
• Push the team toward monitoring-as-code: version-controlled configs, IaC, CI/CD pipelines for monitoring assets.

Observability Platform Engineering

• Work closely with the Monitoring Operations team to find the gaps and pain points, then figure out what to build to fix them.
• Lead development of smarter alerting — dynamic thresholds, anomaly detection, alert correlation — the kind of work that cuts noise and improves signal.
• Build and maintain automated reporting pipelines so leadership and engineering teams get useful insights without someone manually pulling data.
• Evaluate new observability technologies — distributed tracing, AIOps, log aggregation, cloud-native monitoring — and figure out what's worth integrating.
• Develop reusable monitoring templates, alert libraries, and configuration blueprints that make it faster to bring new systems into the ecosystem.

Agile Delivery

• Run the team's delivery using Agile/Scrum or Kanban — sprint planning, backlog grooming, standups, retros, the works.
• Own the backlog and make real prioritization calls across new features, technical debt, operational enhancements, and break-fix work.
• Track and report on velocity, capacity, and delivery progress. Stakeholders should never have to wonder what the team is working on or when things will ship.
• Maintain CI/CD pipelines across all development projects and keep the team operating within change management and governance requirements.

Working With Other Teams

• Be the primary engineering partner for the Monitoring Operations team — you're two halves of the same function.
• Collaborate with Infrastructure, Cloud, Application, DevOps, and Security teams to understand their monitoring needs and build tools that actually fit into how they work.
• Engage with NOC, L1/L2/L3 Operations, and GCC teams to understand front-line challenges and work them into the development roadmap.
• Communicate regularly with senior leadership on roadmap status, team priorities, and the outcomes your team is delivering.

Reporting & Governance

• Provide regular reporting on development pipeline health, sprint velocity, release cadence, and team performance.
• Define and track KPIs — release frequency, deployment success rates, backlog burn rate, defect rates, time-to-delivery — and use them to drive continuous improvement.
• Contribute to the broader Monitoring Center of Excellence, helping set consistent standards across the observability practice.

What We're Looking For

As a Manager

• You've led engineering or automation teams before and have a track record of helping people grow — not just delivering projects.
• You give honest, useful feedback and know how to hold people accountable without micromanaging.
• You can communicate clearly with both technical engineers and non-technical stakeholders, and you don't need to oversimplify to do it.
• You've hired before and know what to look for in a well-rounded engineering team.
• You have experience managing Agile teams and a history of consistent, quality delivery.

Technically

• You have a solid software development background. You don't need to be writing code every day, but you need to understand what good looks like. Relevant languages include:
  • Python — scripting, API integration, automation tooling
  • PowerShell — Windows infrastructure automation, monitoring agent management
  • JavaScript / Node.js — REST API integrations, web-based tooling
  • Go, C#, or Java — a plus, not a must
• Hands-on experience designing and consuming REST APIs for platform integrations.
• Experience building on one or more enterprise monitoring platforms:
  • LogicMonitor — custom DataSources, PropSources, API automation, collector scripting
  • AppDynamics — custom metric ingestion, extension development, CI/CD integration
  • Azure Monitor — KQL, custom workbooks, Azure Functions-based alerting, IaC-driven Diagnostic Settings
  • Grafana — plugin development, provisioning-as-code, data source integrations
  • SentryOne / SQL Sentry — API automation, custom alerting, performance data integration
• Working knowledge of IaC tools — Terraform, Bicep, ARM Templates, or similar.
• CI/CD experience with Azure DevOps, GitHub Actions, or equivalent.
• Solid Azure knowledge — Functions, Logic Apps, Event Grid, Storage — and how cloud services interact with monitoring tooling.
• Familiarity with Docker and Kubernetes as they relate to monitoring agents and tool containerization (a plus).
• Experience with time-series databases (InfluxDB, Prometheus), log platforms (Elasticsearch, Azure Log Analytics), and visualization tools (Power BI, Grafana).
• Understanding of ITIL-aligned processes — Incident, Problem, and Change Management — and how dev teams operate within ITSM frameworks.
• ServiceNow integration experience — REST API-based ticket creation, enrichment, and workflow automation from monitoring events.
• Foundational knowledge of Windows Server, SQL, networking, and application performance concepts.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field or minimum 10yrs of experience.
• The following certifications are a strong asset:
  • ITIL Foundation or higher
  • Microsoft Certified: Azure Developer Associate / Azure DevOps Engineer Expert
  • AppDynamics Certified Performance Analyst or Associate Architect
  • HashiCorp Terraform Associate or equivalent
  • CompTIA Network+ or equivalent
  • Certified Scrum Master (CSM) or equivalent Agile certification

Other Things

• Some regional or international travel may be required depending on project needs.
• This role supports a 24×7×365 environment — you'll be part of an on-call escalation path for critical issues.
• Fully remote within the country of hire