Associate Enterprise Partner Success Manager

The role & it's impact:

As an Associate Enterprise Partner Success Manager at Xero, you will be the primary point of contact for a portfolio of enterprise accounting and bookkeeping partners across your territory. Your work will directly shape how these firms adopt and embed Xero into their practice — converting opportunities within your allocated accounts, building out business plans with partners, and collaborating closely with Enterprise Account owners to ensure a joined-up approach. This is a role where your relationships are your results.

The impact here is tangible. Each partnership you nurture translates into real subscription and revenue growth for Xero, while helping accounting and bookkeeping firms modernise the way they serve their clients. You will attend events and run workshops as you work to keep your pipeline healthy and your accounts progressing.

The team & how they connect:

You will sit within Xero's Enterprise team, a group focused on managing and growing relationships with some of our largest and most strategically important accounting and bookkeeping partners. The team works in close coordination — pairing Enterprise Account owners with partner-facing managers to ensure partners receive consistent, high-quality support at every level of their organisation.

Initially, you will focus on:

• Getting up to speed with your allocated territory — understanding your partner portfolio, identifying growth opportunities, and building your outbound prospecting cadence to drive pipeline.

• Working alongside Enterprise Account owners to contribute to partner strategies, supporting Xero adoption across enterprise accounting and bookkeeping firm offices.

• Managing partner relationships through consultative engagement — in person meetings, virtual consultations, workshops, and events — while keeping Salesforce CRM updated and account hygiene tight.

• Educating partners on Xero's full suite of features, partner resources, and the value Xero can bring to their practice — staying current through ongoing Xero training and product webinars.
  
  

Where and how you can work:

This is a remote-first role based in the US, with the flexibility to work from home as your base. That said, this role does involve meaningful travel — you will regularly visit partner offices, attend industry conferences, and participate in team events, so comfort with being on the road is important. The team stays connected day-to-day through Slack and video calls, and you will have access to Xero's boost days and in-person collaboration opportunities as they arise throughout the year.

Here are some of the things we are looking for:

• A background in customer success, account management, or a consultative sales role — ideally within SaaS, fintech, or a cloud software environment.

• Proven ability to manage a portfolio of strategic relationships, balancing multiple partners and priorities without dropping the ball.

• Strong communication skills — you are confident presenting to groups, running workshops, and leading engaging virtual consultations.

• Comfortable working with CRM platforms (Salesforce preferred) and modern business productivity tools, with a tidy, organised approach to pipeline and account management.

• A consultative mindset — you ask the right questions, listen closely, and tailor your approach to what each partner actually needs.

• Knowledge of accounting, bookkeeping, or practice management workflows is a bonus — as is any experience supporting multi-location businesses or enterprise customers.
  
  

At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match!