Manager, Client Delivery

You desire impactful work.
 

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

The Manager, Client Delivery is responsible for leading a team of technical consultants and business analysts to effectively manage various consulting clients and technical projects. This leadership role leverages proven experience as a subject matter expert in the life insurance or reinsurance industry along with superior technical testing and systems analysis, to lead the team to achieve client and company objectives. This role is highly accountable for their team's results. The individual will be responsible for developing and maintaining client relationships and working with internal technical staff to implement life reinsurance solutions and services to TAI clients.  The individual will also play an important role in the implementation of client projects, ranging from design and oversight of software implementations testing, upgrade projects, and custom modifications to align the TAI Life and Health Reinsurance system with the ceded reinsurance business processes for domestic and international clients.  The individual will perform complex research and analysis to support business operations and develop recommendations to address problems/issues for their key client projects

Principle Duties

• Managing and training staff to ensure appropriate and quality delivery of software and services to clients.

• Developing and managing sophisticated testing protocol and procedures to ensure base systems and modified code are adequately tested and delivered to clients without defect.

• Coordinate, develop and improve automated testing program in conjunction with QA management to ensure maximum efficiency in BA/QA testing framework

• Responsible for adherence to internal processes and controls and modifying these as appropriate.

• Oversee the accurate and complete collection, documentation, and analyzing of business requirements for client projects.

• Publish project reports and collaborate on a weekly and monthly basis with key client accounts and management.

• Provide training in the use of the TAI system, general reinsurance administration, and the process flow of using the TAI system for reinsurance administration within a clients’ process environment.

• Phone support for TAI clients in support of the system to determine training opportunities, TAI upgrade opportunities and/or TAI defects.

• Conduct complex tasks and activities within TAI and/or externally to obtain information such as life reinsurance policy data, cession data, managing the implementation of insurance products and/or business process workflows into the TAI Life Reinsurance system. May work with other departments, conduct interviews, lead workshops, or conduct primary or secondary research to gather client data if information is not readily available.

Education

• College or University Degree or equivalent work experience -Required

• University degree in computer science, actuarial science, finance, or accounting - Preferred

Work Experience

• 8+ years overall insurance experience; Proven knowledge of life insurance and annuity accounting concepts -Required

• 7+ years of experience in a senior life insurance or reinsurance role - Required

• 5+ years of management experience - Required

• 10+ years of management experience - Preferred

Skills and Abilities

• Proficiency in Microsoft Excel, Word, Visio, and PowerPoint - Required

• Proven decision-making skills, demonstrating the ability to make decisions quickly based on often incomplete information - Required

• Effective gap-analysis and report writing skills - Required

• Proven track record of understanding client expectations efficiently and effectively in order to meet or exceed client expectations on assignments - Required

• Ability to lead a team of consultants and business analyst in order to execute numerous client projects to completion, while demonstrating best practices, evidenced controls, and quality outcomes - Required

• Experience communicating directly and frequently with clients and stakeholders in a customer service setting - Required

• Thorough understanding of reinsurance data and business processes including administration and billing, claims, underwriting, valuation, accounting, auditing, etc - Preferred

• Proven ability to work with large data sets and complex data flows to recognize systemic risks and issues to the client - Preferred

• Proven understanding of most life insurance products written in the North American market - Preferred

• Experience with project management concepts and practices - Preferred

• Experience with systems conversions - Preferred

• Highly developed client service skills - Preferred

#LI-CW1

#LI-Remote

What you can expect from RGA:

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.

• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.

• Join the bright and creative minds of RGA, and experience vast, endless career potential.

We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.

Compensation Range:

Base pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan. RGA also maintains a full range of health, retirement, and other employee benefits.

RGA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, gender identity or expression, sex, disability, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws.