Manager, Client Data Services

JOB SUMMARY

Manager of US Client Data Services is responsible for employing innovative tactics for client data, bond delivery and account set-up.  The management structure should encourage swift, yet compliant, creating account set ups, modifying, and/or maintaining information into client records ensuring that each account set up generates the anticipated revenue associated with the new client business.  This person will drive dynamics, and synergies, across their team environment while demonstrating continuous improvement through established and agreed upon key performance indicators/metrics.  The Manager will ensure the team is both productive and has appropriate level of engagement for team and career development. 

Location: This is a remote role and can be located in anywhere in the US (where Livingston has a legal entity).

KEY DUTIES & RESPONSIBILITIES

• Manage the coordination, control and operating efficiencies for Data Services team with adherence to Work Force Management metrics 
• Build the framework for a long-lasting, sustainable relationship with “white glove” service tactics 
• Develop appropriate oversight and review infrastructure to accurately record client data, and surety bond program
• Manage business deliverables and project timing for Service Set-Up support with Sales, Governance, Business Reviews, and Lessons Learned
• Lead projects to achieve strategic business goals, meet success criteria within specified timeframe
• Collaborate with Regulatory Team, while driving proficiencies within the overall data service structure
• Develop, standardize and report out on volumes, timing and root cause of anything falling out of the Service Level Agreement threshold, by producing monthly KPI’s and metrics
• Drive cost savings opportunities, compliance adherence and scalability for improving the overall timing of account set up
• Responsible for the design and set-up of overall team structure including team development and succession planning 

KNOWLEDGE & SKILLS

• Extensive experience of talent and performance management
• Strong collaboration skillset, and ability to work well with others while getting things done
• Proven analytical and strategic abilities – problem solving, six sigma, LEAN, etc.
• Communicating ideas and strategy clearly, and tailored to various audiences
• Manages service delivery and directs overall team activities and monitors progress ensuring internal and external satisfaction meets or exceeds requirements (i.e. Cycle Time, Key Performance Indicators, etc.)
• Excellent knowledge of continuous Improvement and quality management 
• Understanding of system/data flow, including the various systems Livingston International support and systems other industries use 

WORK EXPERIENCE – MINIMUM REQUIRED

EDUCATION

CERTIFICATIONS DESCRIPTION

COMPETENCIES