Managed Services Coordinator (Req#1266)
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AI Summary
Overview
We are seeking a detail-oriented and organized Managed Services Operations Coordinator to support operational, financial, and administrative functions within a fast-paced services environment. This role is responsible for managing customer billing activities, validating financial and contractual accuracy, supporting project reconciliation efforts, and ensuring adherence to operational processes and documentation standards.
The ideal candidate will have experience working in managed services operations, strong attention to detail, and the ability to navigate ambiguity while maintaining accuracy and accountability.
Your Impact
The essential functions of this position include:
- Support day-to-day operational and administrative activities for Managed Services projects and customers
- Review and interpret Statements of Work (SOWs) to validate billing, financial, and contractual accuracy
- Manage customer billing activities, including prorations and invoice validation
- Assist with revenue recognition tracking and financial reconciliation processes
- Review project costs versus sell values to ensure financial accuracy
- Understand and manage PO structures, including sub-POs and services POs
- Coordinate and maintain project documentation and operational records
- Validate vendor start dates against customer-facing commitments and billing timelines
- Identify discrepancies, investigate issues, and drive timely resolution
- Maintain strong adherence to internal processes, controls, and operational standards
- Communicate proactively with internal teams regarding project, billing, and operational updates
Qualifications
Required qualifications:
- 2+ years of experience in an administrative or operational role
- Experience working in Managed Services in any capacity
- Customer billing experience
- Basic accounting knowledge and financial understanding, including:
- Proration calculations
- Revenue recognition concepts
- Cost versus sell analysis
- PO structures and management
- Project reconciliation
- Ability to interpret SOWs and validate financial accuracy
- Strong understanding of vendor start dates and customer-facing commitments
- Excellent attention to detail and organizational skills
- Strong communication, follow-through, and problem-solving abilities
- Ability to work effectively in a fast-paced and evolving environment
Preferred Qualifications:
- Experience with OpenAir (NetSuite OpenAir) or similar PSA/project management systems
Core Competencies:
- Process-oriented mindset
- Financial and operational accuracy
- Strong documentation management
- Accountability and ownership
- Proactive communication
- Adaptability and critical thinking
- Ability to manage multiple priorities simultaneously
Position Specifics
The initial base salary range for this position is expected to be between $24.04 and $33.65 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.
ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.
ePlus Benefits highlights can be viewed here.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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Who We Are
At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
Corporate Values
- Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
- Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
- Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
Commitment to Diversity, Inclusion and Belonging
- We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
- ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
- While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
- By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.
Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.
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