M365 Trainer

The Role

As a Microsoft 365 Trainer, you'll play a key role in helping organisations successfully adopt and embed Microsoft's latest AI and productivity technologies.

You'll work closely with clients, stakeholders and internal teams to deliver exceptional learning experiences that drive user adoption, build capability and create confidence across organisations. From executive briefings and workshops to hands-on training and content creation, you'll help individuals and teams transform the way they work.

You'll thrive in a fast-moving environment where technology evolves quickly and every client engagement is an opportunity to inspire, educate and deliver meaningful change.

What You'll Be Doing

Training Delivery

• Deliver engaging Microsoft 365, Copilot, AI and Power Platform training sessions both virtually and in person.
• Conduct end-to-end training programmes, ensuring content is engaging, practical and aligned to participant needs.
• Deliver training across Microsoft 365 Copilot, Copilot Chat, Agent Builder, Microsoft Teams, SharePoint, Loop, OneDrive, Power Apps, Power Automate and Copilot Studio.
• Demonstrate how the Microsoft 365 and Power Platform ecosystem works together to enable communication, collaboration, automation and productivity.
• Adapt training styles and delivery methods to suit different audience types, learning preferences and organisational requirements.

Content Creation

• Create, develop and maintain engaging training materials, presentations, guides, workshops and learning pathways.
• Build evergreen, catalogue-ready content that can be delivered across multiple client engagements.
• Collaborate with consultants, change managers and client stakeholders to tailor learning experiences to specific business requirements.
• Embed governance, security, compliance and Responsible AI practices into all training programmes.

Product Knowledge & Adoption

• Stay ahead of Microsoft's rapidly evolving AI, Copilot and Power Platform landscape.
• Continuously update training content to reflect the latest features, best practices and capabilities.
• Help organisations drive user adoption by demonstrating practical use cases and real-world business scenarios.
• Showcase how AI, automation and low-code technologies can improve productivity and transform day-to-day ways of working.

User Support & Continuous Improvement

• Provide post-training support and guidance to users and stakeholders.
• Respond to user queries and support adoption challenges.
• Gather participant feedback and learning insights to continually improve training experiences.
• Identify skills gaps and recommend learning pathways to support ongoing development.

Change Management

• Support Microsoft 365, Copilot and Power Platform adoption and change programmes.
• Work alongside client stakeholders to encourage successful behavioural change and technology adoption.
• Promote best practices around governance, data security and Responsible AI.
• Ensure users feel confident and supported throughout their adoption journey.

What We're Looking For

Essential

• Experience delivering Microsoft 365, Copilot or Power Platform training in a client-facing environment.
• Strong knowledge of Microsoft 365 Copilot, Copilot Chat and the wider Microsoft ecosystem.
• Experience creating engaging training content and learning materials.
• Excellent presentation, communication and facilitation skills.
• Ability to explain technical concepts clearly to both technical and non-technical audiences.
• Strong stakeholder management and consulting skills.
• Experience supporting user adoption and organisational change initiatives.
• Ability to identify training needs and create targeted learning plans that address skills gaps and business objectives.

Desirable

• Experience with Power Apps, Power Automate and Copilot Studio.
• Microsoft certifications across Microsoft 365, Copilot and/or Power Platform.
• Experience working within a Microsoft Partner or consultancy environment.
• Understanding of governance, compliance, data security and Responsible AI principles.
• Experience designing scalable learning programmes and adoption strategies.

You'll Thrive in This Role If You...

• Are passionate about helping people embrace new ways of working through technology.
• Have a natural ability to engage, inspire and build confidence in others.
• Enjoy translating complex technical concepts into simple, practical and relatable learning experiences.
• Stay curious and excited about emerging AI and Microsoft technologies.
• Take ownership of your work and proactively look for ways to improve learning outcomes.
• Build trusted relationships with stakeholders, colleagues and customers.
• Thrive in a fast-paced consultancy environment where no two days are the same.
• Bring energy, enthusiasm and a positive attitude to everything you do.

Why Join Changing Social?

We are an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees.

We are on an exciting journey of growth that offers huge potential for ambitious and like-minded people. Changing Social has ambitious plans for the future, and we aim to substantially expand our team over the coming years, with growth plans to reach a headcount of 200 across the business over the next three to five years.

Our culture is built on the values of Lovability, Openness, Versatility and Enthusiasm. We thrive on creativity, embrace diversity and are passionate about delivering exceptional service to our clients and supporting each other to succeed.

What You'll Get

• Be part of a fast-growing company operating across the UK and US.
• Work alongside some of the leading Microsoft AI, Copilot and Modern Work specialists in the industry.
• Opportunity to grow, influence and develop your career alongside the business.
• A genuinely people-first, values-led culture.
• The chance to work on innovative projects that are shaping the future of work.

Benefits

• Medical Insurance: Comprehensive cover with 85% employer contribution and access to virtual care.
• Dental & Vision: Coverage for everyday dental and eye care, including frames and contacts.
• 401(k): 2% employer contribution with flexible investment options.
• Time Off: 23 days annual leave plus public holidays, Christmas shutdown and additional leave based on tenure.
• Flexible Working: Remote-first approach that supports work-life balance.
• Ongoing learning and development opportunities.
• Access to the latest Microsoft AI, Copilot and Power Platform technologies.
• Work with customers at the forefront of AI and digital transformation.

Ready to Apply?

If you're excited about helping organisations unlock the potential of AI, Microsoft 365 and Power Platform technologies, and love empowering people through engaging learning experiences, we'd love to hear from you.