M365 Engineer (Teams)

The Opportunity:

CACI is seeking a Sr. M365 Engineer to be part of Collaboration Services Team.  A great opportunity to exercise Microsoft Teams, OneDrive, SharePoint Online and Power Platform tenant administration skills. Provide operational support by troubleshooting complex incidents. 

Responsibilities:

Collaborate with architects, network engineers and security specialists to plan, test and design M365 services

Apply Microsoft-recommended architecture, design principles, and industry best practices to improve reliability, scalability, security, and operational efficiency
Provide end-to-end service and operational support for Microsoft 365 services

Lead troubleshooting efforts for complex incidents involving end-users and/or other infrastructure teams

Manage and resolve IT support tickets in a timely manner

Review M365 product updates and assess impact
Assist in managing business relationships across internal teams, vendors, and 3rd party providers as needed to deliver managed services

Create technical documentation that may be used to communicate recommendations to decision makers or serve as job aids to end-users
Assist in developing and maintaining standard operating procedures and run books for managed services
Communicate with the customer keeping them informed of operational status, progress on agreed deliverables, and impending changes or agreed outages

Required Qualifications:

Ability to attain DHS EOD
BS +10 years of experience, AA + 12 years of experience, or 16 years of experience
5 or more years of relevant experience in Architecture and designing solutions with Microsoft 365
Must have strong hands-on experience working on Teams, OneDrive, SharePoint Online, and Power Platform
Possess strong communication skills with the ability to convey ideas clearly and solicit feedback from cross-functional team members and stakeholders
Hands on experience with implementation, deployment, migration, and support of core M365 services

Desired:

Microsoft Teams Voice and Conferencing experience is a plus

Microsoft Copilot and Copilot Studio experience is a plus
Experience with ServiceNow, Jira, and Confluence
Microsoft 365 Certified: Teams Administrator Associate
Experience with Azure Cloud, scripting, and automation
 

What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.