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The Loss Prevention Associate manages and coordinates the collection of delinquent auto loan accounts through calls, emails, and text messages. Responsibilities include skip tracing, processing payments, and reviewing accounts for potential repossession or legal action.
At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.
We are looking for an outstanding team member to join in managing and coordinating the collection of delinquent payments for auto loan accounts. The hours for this role are 12 - 9 PM EST.
\nPerform delinquent account collection calls, emails, or text messages assigned by management
Service inbound customer calls pertaining to collections
Maintain clear and descriptive notes
Set up and process one-time and recurring payments
Prepare delinquent accounts for pre-repossession status
Perform skip trace duties to locate customers
Communicate with clients in a timely and orderly fashion by sending out notices
Review accounts that have been referred for repossession and legal actions against debtors
Assist subordinates with collection activities in difficult cases and recommend collection techniques
Issue written and oral instructions
Enforce compliance with Collection Standard of Conduct policies
Perform various administrative functions
Proficiency in both Spanish and English is preferred
One plus years' experience with collections in a call center environment
Skip trace experience
Auto collections experience is preferred
Previous work in collections, preferably in the automotive industry
Outstanding customer, communication and organizational skill
High level of integrity
Strong sense of teamwork yet able to work independently
We believe:
Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
Compassion is a strength. We care about our customers and look to build long-term relationships with them.
Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.
Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.
Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.
If you believe these things too then we would love to hear from you!
After an offer is accepted, Lendbuzz conducts a pre-employment background check. Any evaluation of the background check will be subject to an individualized assessment, taking into account the applicant’s or employee’s specific record and the responsibilities and requirements of the particular role.
A Note on Recruiting Outreach
We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.
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