Lendbuzz

Lead and manage a team of late-stage collections associates focusing on the auto loan portfolio. Responsibilities include handling escalated customer issues, providing staff training, and ensuring team objectives are met in accordance with company policy.

Manage and coordinate the collection of delinquent payments for auto loan accounts via calls, emails, and texts. Handle inbound customer inquiries, process payments, and prepare accounts for repossession or legal action.

Manage and coordinate the collection of delinquent payments for auto loan accounts via calls, emails, and texts. Handle inbound customer inquiries regarding redemptions and prepare accounts for the post-repossession process.

Analyze large raw datasets to identify business trends, gaps, and operational inefficiencies. Develop BI reports and dashboards to provide visibility for business leaders and support strategic decision-making.