Design and maintain training materials, SOPs, and presentations to enhance the skills of the Loan Servicing team. Conduct needs assessments and evaluate program effectiveness while acting as a subject matter expert and facilitator.
Lendbuzz
8 Remote Job Openings at Lendbuzz
The associate will manage auto insurance claims by assisting clients with reporting and coordinating with insurance providers to ensure prompt payment. They are responsible for verifying documentation accuracy and maintaining clear communication between all stakeholders to maximize financial recoveries.
Lead the end-to-end design and delivery of payment experiences, including authorization, settlement, and reconciliation. Partner with engineering and cross-functional stakeholders to optimize payment KPIs and integrate with financial partners.
Responsible for configuring and optimizing the Genesys Cloud CX platform to support high-volume blended contact center operations. This includes managing workforce scheduling, dialer campaigns, and ensuring strict regulatory compliance for outbound activities.
Lead and manage a team of late-stage collections associates focusing on the auto loan portfolio. Responsibilities include handling escalated customer issues, providing staff training, and ensuring team objectives are met in accordance with company policy.
Manage and coordinate the collection of delinquent payments for auto loan accounts via calls, emails, and texts. Handle inbound customer inquiries, process payments, and prepare accounts for repossession or legal action.
Manage and coordinate the collection of delinquent payments for auto loan accounts via calls, emails, and texts. Handle inbound customer inquiries regarding redemptions and prepare accounts for the post-repossession process.
Analyze large raw datasets to identify business trends, gaps, and operational inefficiencies. Develop BI reports and dashboards to provide visibility for business leaders and support strategic decision-making.
