Loan Support Team Leader | AU | WFH

Setup and Location: Work from Home
Work Schedule: 9:00 AM – 5:00 PM AEDT | 7:00 AM – 3:00 PM PHT
Employment Type: Full-time

Ready to do work that actually excites you?

We’re looking for a highly experienced and proactive Lending Operations Team Lead to oversee offshore loan processing operations while supporting brokers, referral partners, and the Australian-based lending team. In this role, you’ll lead and mentor offshore staff, manage workflow allocation, review loan applications for accuracy and compliance, and act as the escalation point for complex lending scenarios and broker enquiries. You’ll play a key role in improving operational processes, driving efficiencies, and ensuring all lending activities align with Australian lending standards and internal procedures. This role is ideal for someone with strong leadership capability, extensive experience in Australian mortgage or non-bank lending, and the ability to thrive in a fast-paced, high-performance environment.

What You’ll Do

• Lead and support offshore loan processing staff
  
• Assist with onboarding, training, and process implementation
  
• Manage workflow allocation and monitor team performance
  
• Provide guidance on lending scenarios and documentation requirements
  
• Act as an escalation point for complex applications and broker inquiries
  
• Support brokers and referral partners with lending-related queries
  
• Ensure compliance with Australian lending standards and internal procedures
  
• Review loan applications and supporting documentation for accuracy
  
• Coordinate closely with the Australian-based lending team
  
• Help improve offshore operational processes and efficiencies
  

Requirements

What You Bring 
We’re looking for someone who: 

• Have a minimum of three years of experience within the Australian non-bank lending or mortgage operations industry
  
• Extensive experience in Australian mortgage or non-bank lending
  
• Previous experience in loan processing and lending operations
  
• Leadership or team management experience preferred
  
• Strong understanding of:
  

• Prime and non-prime lending
  
• Serviceability calculations
  
• Compliance requirements
  
• Income and bank statement analysis
  
• Loan documentation processes
  

• Excellent communication and stakeholder management skills
  
• Ability to work independently and lead remote teams
  
• Strong problem-solving and organizational skills
  

Preferred Experience

• Experience leading offshore or remote support teams
  
• Experience working with Australian brokers and lenders
  
• Background in both operations and client-facing lending support roles
  
• Exposure to scaling lending operations or offshore teams
  

Benefits

Why You’ll Love Working Here 

• HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) 
  
• Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) 
  
• Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more! 
  

Let’s Talk 
If you’re thinking, “this sounds like me,” it probably is. Click apply. We can’t wait to meet you.